Computer Deployment Technician

JOB DESCRIPTION

Department : College Information Technology Services - Computer Replacement Job Title : Deployment Technician Job Status : Contractor Within the context of the College Computer Replacement (BCCR) program, the computer Deployment Technician will function as one of a three member technical team in deploying between 20-40 new computers per week and removing and decommissioning the old systems that are replaced by these new systems. Computers are delivered directly to individual faculty and staff offices. The goal of the program is to replace the user's existing computer and to do so efficiently, thoroughly, and quickly. We want the user to have a positive experience, have as little down time as possible, and to be left with a new computer configured like their previous computer.

Primary duties include :

Delivery and setup of new computers and removal of old computers as outlined by the BCCR deployment process.

Resolve setup, configuration, distribution, and logistical problems.

Perform migration of data between old and new systems.

Perform and assist with post deployment process including data storage, data removal from returned systems, storage / organization of hardware, and vendor pickup.

Administer the TechCycle program, in which computers returned from deployments are repurposed elsewhere within the University.

Perform data restores upon request.

Assist with computer imaging and configuration processes.

Track and maintain inventory.

Use BCCR van to pick up and drop off computers across Boston College's campus.

Contribute to IT Asset Management (ITAM) initiatives at Boston College and adhere to ITAM best practices.

Assist with general office upkeep and organization.

Submit tickets in TeamDynamix ticketing system re : any problem computers, network issues, etc.

Monitor any tickets assigned to the deployment technicians.

Function as part of the BCCR team, contributing to team discussions and process improvement initiatives.

As needed, provide answers and information to users about the process and / or their new computer.

Experience

2-5 years experience necessary directly supporting customers in a broad range of computing and communications technologies with good analytical skills and a creative approach to problem solving.

Familiarity supporting both Windows and Mac operating systems.

The candidate must have demonstrated excellent verbal and interpersonal skills.

The candidate should have a track record as a dependable person with exemplary customer service skills who conducts his / her self in a professional manner at all times.

Skills in multitasking, organization, attention to detail, time management are essential.

Experience in fast paced environments is a plus.

Must be able to lift 30lbs.

A valid driver's license is required.

Experience with any of the following is highly desirable :

Symantec Altiris Client Management Suite Microsoft Deployment Toolkit (MDT) Jamf FileMaker Pro PeopleSoft IT Asset Management CrashPlan Backup TeamDynamix or another ticketing system (Client Service Center, Remedy, Heat, etc)

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

• While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to : job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life / short term disability / whole life / term life / accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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