Head of Design Job at Front in San Francisco

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 , Top Places to Work by USA Today 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune's Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List .

Front is seeking a visionary and strategic Head of Design to lead our global Product Design organization and shape the future of the Front experience. This is a key leadership role on our Product leadership team, reporting to our Chief Engineering, Product and Design Officer. You will be responsible for setting the design vision, strategy, and standards for our entire product portfolio, ensuring we deliver a cohesive, intuitive, and world-class experience for our customers.

As the leader of our design function, you will be empowered to grow and mentor a world-class, multi-disciplinary team of product designers. You will be a critical partner to executive leadership in Product Management and Engineering, ensuring that design is a core driver of our company strategy and a key differentiator in the market. If you are passionate about building exceptional products, scaling high-performing teams, and solving complex user problems, this is the role for you.

What You'll Do

• Define the Vision : Own and articulate the overarching design vision and strategy for Front, ensuring it aligns with our company goals and drives the future of our product.
• Lead & Develop a Global Team of 20+ Product Designers in SF, Paris and Santiago : Lead, mentor, and grow our global team of product designers and managers. Foster a collaborative, innovative, and inclusive culture that empowers designers to do their best work. Develop career paths and growth opportunities for your team members.
• Drive Craft & Quality : Champion and elevate the craft of design across the organization. You will be the standard-bearer for quality, establishing processes and systems that ensure we ship polished, thoughtful, and impactful work.
• Be a Strategic Partner : Act as a key member of the product leadership team, collaborating closely with peers in Product Management, Engineering, and Go-to-Market to shape our product roadmap and business strategy.
• Champion the User : Be the ultimate advocate for our users in all product decisions. Drive a culture of deep user empathy and leverage research and data to inform our design direction.
• Scale Design Operations : Implement and refine design processes, operations (DesignOps), and systems to create efficiency and excellence as we scale, ensuring seamless collaboration across our global teams.

What We're Looking For

This is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.

What we offer

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice