Talent.com
Moveworks & AI Value ServiceNow IT ITSM Solutions Architect - C (Conversational& Agentic AI Enablement)

Moveworks & AI Value ServiceNow IT ITSM Solutions Architect - C (Conversational& Agentic AI Enablement)

Management Consulting GroupSunnyvale, CA, United States
5 hours ago
Job type
  • Full-time
Job description

Moveworks & AI Value ServiceNow IT Service Management ITSM Solutions Architect - C (Conversational & Agentic AI Enablement) ISIJP00011296

  • Duration : 6+ months

Location : Sunnyvale, CA (5 days onsite schedule)

  • Contract / possibility for conversions : Possible based on the need and performance
  • Max W2 pay rate to your USC, GC, F1, H4 visas : $85 / hr

    • Referral fee : $5 / hr worked by your hired candidate

  • Onsite / Hybrid / Remote : Onsite
  • Only Locals / Nonlocals can be submitted : Sunnyvale, CA but if your candidate is willing to relocate, I can help with travel expenses for 1 day, for an onsite interview
  • No of rounds of interview : 4
  • New JP or Backfill position : Backfill

    • Job Title : ServiceNow ITSM Solutions Architect (

    Job Description :

    We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.

    Key Responsibilities :

  • Maximize Moveworks & AI Value
  • Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
  • Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
  • Identify opportunities to expand agentic AI use cases across ITSM.
  • Platform Readiness & Strategy
  • Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
  • Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30 / 60 / 90-day feature adoption plan.
  • Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
  • Solutioning & Delivery
  • Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
  • Work with development teams to deliver demands / projects, ensuring compliance with CRB and change management processes.
  • Architect scoped apps for custom workflows where required.
  • Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
  • Collaboration & Stakeholder Engagement
  • Partner with other solution architects to define end-to-end enterprise solutions.
  • Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.

    • Qualifications :

  • 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
  • Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
  • Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
  • Experience in platform upgrades, feature roadmaps, and adoption planning.
  • Strong stakeholder management, communication, and change management skills.
  • Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.
    • Create a job alert for this search

    Servicenow • Sunnyvale, CA, United States

    Related jobs
    • Promoted
    • New!
    ServiceNow CSM Consultant

    ServiceNow CSM Consultant

    VirtualVocationsSan Jose, California, United States
    Full-time
    A company is looking for a ServiceNow CSM Senior Technical Consultant / Architect for a remote contract position in the USA or Canada. Key Responsibilities Configure, support, and implement CSM so...Show moreLast updated: 12 hours ago
    • Promoted
    ServiceNow Consultant

    ServiceNow Consultant

    VirtualVocationsSanta Clara, California, United States
    Full-time
    A company is looking for a ServiceNow Operational Consultant to support government projects.Key Responsibilities Develop and configure ServiceNow applications to meet project requirements Perfor...Show moreLast updated: 30+ days ago
    Servicenow Consultant

    Servicenow Consultant

    IVID TEK INCSanta Clara, California, United States
    Temporary
    Quick Apply
    Any citizenship restrictions? USC or GCH ONLY.ServiceNow Consultant to support the implementation of the ServiceNow platform. The ideal candidate will be responsible for configuring, customizing, an...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior ServiceNow Specialist

    Senior ServiceNow Specialist

    VirtualVocationsHayward, California, United States
    Full-time
    A company is looking for a Senior ServiceNow Specialist (CL8+).Key Responsibilities : Provide expert-level support and development on the ServiceNow platform within ITSM and related modules Lead ...Show moreLast updated: 16 hours ago
    ServiceNow Solution Architect

    ServiceNow Solution Architect

    Kanshe InfotechSanta Clara, CA, United States
    Temporary
    Quick Apply
    Job Title : ServiceNow Solution Architect Location : Santa Clara, CA- Hybrid&l...Show moreLast updated: 6 days ago
    • Promoted
    ServiceNow Tech Lead

    ServiceNow Tech Lead

    ForhyreSan Francisco, CA, US
    Full-time
    We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC.The successful candidate will be responsible for managing and leading multiple strategi...Show moreLast updated: 30+ days ago
    • Promoted
    ServiceNow Technical Consultant

    ServiceNow Technical Consultant

    VirtualVocationsSanta Clara, California, United States
    Full-time
    A company is looking for a Senior Technical Consultant for ServiceNow.Key Responsibilities Provide hands-on development assistance, including form configuration, workflow administration, and cust...Show moreLast updated: 30+ days ago
    ServiceNow ITSM Solutions Architect

    ServiceNow ITSM Solutions Architect

    MetaOption, LLCSunnyvale, CA, US
    Full-time
    Quick Apply
    Moveworks & AI Value ServiceNow ITSM Solutions Architect - C (Conversational & Agentic AI Enablement) • Duration : .Location : Sunnyvale, CA (5 days onsite schedule) • Contra...Show moreLast updated: 27 days ago
    • Promoted
    Remote Financial Planner - AI Trainer

    Remote Financial Planner - AI Trainer

    Data AnnotationWatsonville, California
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. IT System Architect

    Sr. IT System Architect

    SupermicroSan Jose, CA, United States
    Full-time
    Supermicrois a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers ...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. ServiceNow Architect

    Sr. ServiceNow Architect

    KK Tech LLCSanta Clara, CA, US
    Full-time
    ServiceNow platform, with at least 2 years in an Architect role.Proven experience in workflow redesign and process automation within ServiceNow. Strong expertise in UI development using ServiceNow c...Show moreLast updated: 2 days ago
    • Promoted
    Remote Financial Analyst - AI Trainer

    Remote Financial Analyst - AI Trainer

    Data AnnotationWatsonville, California
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...Show moreLast updated: 30+ days ago
    • Promoted
    System Architect, Quantum Networking

    System Architect, Quantum Networking

    PsiQuantumPalo Alto, CA, United States
    Full-time
    Quantum computing holds the promise of humanity's mastery over the natural world, but only if we can build a.PsiQuantum is on a mission to build the first real, useful quantum computers, capable of...Show moreLast updated: 30+ days ago
    • Promoted
    ServiceNow Technical Architect

    ServiceNow Technical Architect

    ForhyreSan Francisco, CA, US
    Full-time
    We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - Servi...Show moreLast updated: 30+ days ago
    Sr. ServiceNow Architect

    Sr. ServiceNow Architect

    Shrive Technologies LLCSanta Clara, CA, United States
    Full-time
    Quick Apply
    Aptos,sans-serif; font-size : 12pt"> We are seeking a highly skilled and experienced Senior Software Engineer / Architect to lead the redesign of key workflows (Catalog, Kn...Show moreLast updated: 5 days ago
    • Promoted
    Remote Senior Financial Analyst - AI Trainer

    Remote Senior Financial Analyst - AI Trainer

    Data AnnotationMorgan Hill, California
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    ServiceNow Tech Lead Developer

    ServiceNow Tech Lead Developer

    VirtualVocationsSan Francisco, California, United States
    Full-time
    A company is looking for a ServiceNow Tech Lead Cust Developer.Key Responsibilities Lead and enforce governance for custom development within the ServiceNow platform Collaborate with strategic l...Show moreLast updated: less than 1 hour ago
    • Promoted
    • New!
    AI Adoption Solutions Architect

    AI Adoption Solutions Architect

    VirtualVocationsSan Francisco, California, United States
    Full-time
    A company is looking for an AI Adoption Solution Architect.Key Responsibilities Drive AI adoption and enablement across the enterprise through hands-on learning experiences Design and build prot...Show moreLast updated: 10 hours ago