Building Automation Service Specialist

Join to apply for the Building Automation Service Specialist role at Siemens

Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds. Our Smart Buildings help create efficient, safe, adaptable, responsible environments.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Work with multiple internal service team members.
• Follow safety requirements as outlined by Siemens and customers.
• Successfully complete assigned training as outlined in the training path.
• Follow mandatory policies, procedures, and standards.
• Develop relationships at all levels within the customer's organization and exhibit strong customer service skills.
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.
• May coordinate with contractors on job sites and maintain tools and test equipment.
• Respond to service calls (emergency and on-site) as assigned; perform repairs as directed on all automation system types and complete service ticket documentation per policy.
• Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed; generate reports within Siemens tools.
• Provide instructions to customer personnel regarding proper system operations and assist with training.
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement.
• Perform system checkout and startup on projects; participate in job site final walk and / or final completion for systems-to-service turnover on assigned jobs.
• Lead and mentor other Service Technicians and identify quote deficiency repairs.
• Develop strong working relationships with internal and external customers; identify needs, and resolve issues, and use Siemens technology and devices.
• Work overtime when needed; compressed schedule may involve extended hours.
• Work rotational on-call and / or minimal overnight travel.
• Have the ability to work remotely, manage time effectively and meet established deadlines, and work in a team environment providing dedicated support to our customers.

Basic Qualifications

Preferred Qualifications

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Automation Machinery Manufacturing

Ready to create your own journey? Join us today.

Salary : $55,160 – $111,360.

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