Service Delivery Manager

A company is looking for a Service Delivery Manager who will be responsible for exceeding client expectations by supporting consumers on software and services.

Key Responsibilities

Manage client site implementation and maintenance, ensuring updates and quality assurance

Collaborate with internal teams to meet client deliverables and provide training on system features

Drive continuous process improvements and mentor team members while managing client communications and issue resolutions

Required Qualifications

5+ years of direct client and / or associate / analyst experience preferred

2+ years of project management experience

Solid technical background with proficiency in Excel (VLOOKUP, Pivot Tables)

Bachelor's Degree or equivalent combination of education and experience

Demonstrated ability to work in a fast-paced environment while maintaining high-quality outcomes