HVAC Service Technician II

Reports To : Field Supervisor or General Manager

Status : Full-time, Regular position

Location Name : Midland Air

Location Address : 714 S. Lake Drive, Suite 100 Lexington, SC 29072

Overview

Position Summary : Under minimal supervision, performs diagnostic and service work on residential and / or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

• Works under minimal supervision to perform residential and / or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics to identify potential problems to prevent premature breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Records required information on a hand-held device, completes forms and paperwork neatly and accurately, and collects payment from customer
• Communicates with dispatch to provide accurate status reports of activities and availability
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to customers and communicates replacement product sales leads to Sales and Service Coordinator
• Ensures company property, vehicles, and tools are used, maintained, and accounted for
• Represents the company professionally, honestly, and ethically
• Follows standard procedures, ensures vehicles are stocked, handles warranty parts returns, and replenishes vehicle stock as needed
• Performs similar or other duties as needed or assigned

Health & Safety

Desired Skills and Qualifications

Equal Employment Opportunity

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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