Outreach Specialist

Job Description

Job Description

Description :

SCHEDULE : 40 hours, Monday – Friday, evenings and weekends (only as needed during inclement weather and as directed by program needs)

Pays Starting at $23.48 - $30.00 per hour DEO (Salary ranges provided are based on relevant experience and skill set)

This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months

LOCATION : 105 Chauncy St and community-based work on the streets of Boston

SUMMARY OF THE POSITION :

The Outreach Specialist will provide outreach, engagement, and case management services to street sleeping individuals in the city of Boston. This includes the identification of chronically homeless individuals, assessment, service planning, referrals for substance abuse / health / mental health care, and housing placement for targeted clients sleeping on the streets of Boston as part of a two person team. The Outreach Specialist will assess individuals on the streets, assisting with identifying the appropriate level of service need and diverting individuals from homelessness whenever possible. The Outreach Specialist will work closely with the Coordinated Access System to match chronically homeless individuals with needed services and a housing pathway.

All Outreach Specialist will possess and exhibit the following competencies in their roles;

Client Focus : Provides service excellence to guests. Responds to needs in a timely, professional, helpful, and courteous manner. Keeps guests up to date on progress of services they are receiving and changes that affect them. Appropriately prioritizes needs of guests.

Attention to Detail : Works in a conscientious, consistent, and thorough manner. Demonstrates clear understanding of documentation requirements for the Outreach Specialist role and maintains current, accurate documentation.

Motivating Clients : Inspires guest commitment to their own development toward autonomy and independent living. Looks for and uses intervention techniques, including motivational interviewing and solution-focused discussions. Acknowledges achievements. Helps guests identify their long-term plans and goals. Maintains and communicates a positive, yet realistic outlook. Uses a variety of approaches to energize and inspire.

Requirements :

EDUCATION / TRAINING :

REQUIRED :

• High School Diploma or GED,

AND

OR

KNOWLEDGE / EXPERIENCE :

REQUIRED :

PREFERRED :

PHYSICAL ABILITIES / SKILLS :

REQUIRED :

MENTAL ABILITIES / SKILLS :

REQUIRED :

WORKING CONDITIONS :

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :

Case Management / Motivation of Client

Attention to Detail / Documentation

Organizational Responsibilities

INTERNAL CANDIDATES APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION / TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTED DATE.

Pine Street Inn is an Equal Opportunity / Affirmative Action Employer.