Course Administrator

BCforward is currently seeking a highly motivated Course Administrator for an opportunity in Indianapolis, IN 46285!

Position Title: Course Administrator

Location: Indianapolis, IN 46241

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 4+ months, Temp to Perm

Job Type: Onsite

Pay Range: $18.00/hr.- $20/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Work Schedule:

8am-5pm Mon-Fri

Job Description:

Provide learning administrative services to support client training needs, including onsite class and training facility support, and oversight and implementation of courses and curriculum as assigned

Primary Duties and Responsibilities:

Responsible for physical set up of onsite/offsite rooms, including configuring tables, setting materials, and equipment setup

Collect and return materials to storage after class

Ensure facility is prepped with quality and client standards are maintained

Troubleshoot audio visual equipment issues in training rooms

Maintain course/curriculum information within Learning Management System (LMS)

Provide onsite point of contact for course owners and class participants for service support

Manage event activities including class adds, class cancellations, advertising, enrollments, confirmations, waitlists, facilities scheduling, class close out activities, and reporting

Enroll students and maintain course rosters for all scheduled courses

Enter student attendance records into computer database and provide appropriate reports on attendance to supervisor and/or client

Maintain and record class evaluation information

Perform data entry support as it relates to learning administration as needed

Ensure client standard operating procedures, processes and service level agreements are maintained

Identify and trouble shoot discrepancies

Filing of paper training history records at the site

Perform client requested tasks

Escalate service issues to Manager for resolution

Preferred experience in

A learning organization

Training administration

Customer service

Knowledge of and experience with learning management systems

Experience in Microsoft Office suite

Team-oriented but self-motivated and able to work with minimal supervision

Demonstrated attention to detail, strong quality focus, and well organized

Successful prioritization of work requirements and multitasking, as necessary

Analytical and problem-solving skills

Client focused to build and maintain professional working relationships

Ability to remain flexible and adaptable to constant change

Effective oral and written communication skills with clients, leadership and team members

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.