Regional Operations Maintenance Manager

Overview

The Regional Maintenance Operations Manager supervises direct report technicians and maintains all Parker's facilities and equipment at the highest standards at the lowest operating cost. Ensure proper staffing, training, communication, and scheduling to effectively execute and implement plans and programs managing day to day workflow of the maintenance department.

Responsibilities

• Provide adept leadership for maintenance that promotes an environment for employees to grow and succeed, while providing customer service to company standards to all store employees and customers
• Effectively create and execute corporate plans and programs to ensure all Parker's owned facilities are properly maintained, and effectively managing cost while not compromising quality of service or store appearance
• Set daily expectations and direct activities of maintenance technicians through effective scheduling and daily work order targets with the goal of maximizing productivity and thoughtfully leveraging expenses
• Ensure proper staffing, training, and scheduling to effectively maintain all company facilities
• Complete quarterly assessments of all sites (to ensure appearance and equipment repair standards are met) and quarterly one on ones with direct report employees utilizing data from ServiceNow as a guide for performance (work order by technician, etcetera)
• Provide annual performance evaluations for all direct report employees, leveraging ServiceNow performance and Work Order closure rate
• Manage level of expectation for store standards of appearance and maintenance
• Provide day to day management of work order flow, technician effectiveness and weekly technician walk completion
• Utilizes contract service providers to manage technical inefficiencies taking into consideration cost, time, and quality
• Responsible for parts inventory management and van brand standards, identifying areas of opportunity to improve on support center and van build-too's
• Identifies process efficiencies and change management around technician analytics providing feedback for the technical trainer ensuring time is allotted for employee development
• Schedules and completes quarterly tech rides for employee assessments and development opportunities
• Completes a bi-annual night ride at all stores to ensure lighting and signage is meeting company expectations
• Responsible for maintenance and accountability of all maintenance vehicles
• Provide good customer service by communicating effectively with customers, store employees, peers, and others as necessary
• Effectively communicates pertinent information to staff and management teams; encourages open and honest communication
• Builds relationships with cross functional team members through integrity and respect
• Creates an environment for critical thinking
• Abides by company policies and procedures as established in the Employee Handbook

Knowledge, Skills, and Abilities

Education and Requirements

Required :

Preferred :

Physical Requirements

Parker's Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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