Logistics & Fulfillment Specialist

Logistics & Fulfillment Specialist

Aescape is looking for a NY metro area based Logistics & Fulfillment Specialist who can orchestrate our end-to-end fulfillment workflows and manage complex white-glove installations to drive zero-failure delivery cycles as we scale our physical footprint for the next generation of lifestyle robotics. You'll be collaborating cross-functionally between Sales and Operations as we deploy our transformative technology to global leaders in hospitality and fitness. This is an amazing opportunity for you to own the "last-mile" customer experience and develop your systems-driven logistics expertise as we revolutionize the massage therapy industry. If this sounds like you, we'd love to hear from you!

Backed by $128MM in funding from investors like Valor Equity Partners (an early investor in Tesla and SpaceX), we launched the world's first-to-market AI-powered robotic massage experience with Equinox in August 2024 and quickly went viral: WIRED, Fast Company, Popular Science, Sports Business Journal, Fortune, Vogue and Bloomberg are only some of the leading publications that have covered our technology, with celebs like Will Smith posting about us.

As the Logistics & Fulfillment Specialist, you are the engine behind Aescape's physical delivery system. You will focus on tactical execution ensuring our category-transforming robots get from our warehouses to the final customer site with precision. You will be the primary operator for our last-mile delivery network and our reverse logistics flow.

What You'll Do

1. Last-Mile Ownership: Manage daily operations with 3PL providers and "White Glove" installers to ensure finished goods are delivered and set up on schedule
2. Reverse Logistics: Build and execute the "return path" for hardware, managing pickups for repairs, trade-ins, or contract ends
3. WMS & Inventory Accuracy: Directly manage inventory health within our 3PL's warehouse management system (WMS) and NetSuite, ensuring full accuracy and traceability
4. System Integration: Act as the power user for Salesforce and NetSuite, ensuring sales orders transition seamlessly into fulfillment instructions
5. Logistics Footprint Construction: Support the Operations team in designing first, mid and last-mile logistics paths for our upcoming product launches
6. Install Backlog Prioritization: Review open orders with sales to prioritize material allocation and solve immediate delivery bottlenecks

What You'll Bring

• The Execution Mindset: You are someone who thrives on getting things done
• Systems Fluency: Deep, hands-on experience with NetSuite and Salesforce is required. You know how to create and execute reports and manage data integrity within these platforms
• 3PL & Warehouse Experience: You have a proven track record of working directly with warehouse managers and 3PL partners to move complex hardware
• Logistics Knowledge: A solid understanding of how goods move throughout a global end-to-end supply chain, specifically focusing on the first-mid-last mile perspective
• Agility: The ability to adjust priorities in a fast-paced, dynamic environment where the "plan" can change based on a customer's site readiness
• Qualifications:
• BS in business, supply chain, industrial engineering, or other related technical degree
• 5+ years of inventory, production, supply, demand, and/or sales order planning in a hardware manufacturing environment
• Strong experience in NetSuite ERP and SalesForce CRM
• Experience with complex hardware and assembly through a global multi-tier supply chain at turnkey and non-turnkey levels
• Familiarity with hardware product development life cycle and key milestones
• Unrivaled attention to detail
• Strong interpersonal skills to build key relationships with internal and external stakeholders
• Ability to travel up to 5%
• Nice-to-have, but Not Required:
• APICS CPIM certification
• Lean Six Sigma Green Belt
• Excel Solver and data modeling capabilities
• Arena PLM experience

What's In It For You

• Join a trailblazing tech company anticipated to transform the massage industry
• The chance to make a difference with a product that empowers healthier and happier living
• Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!
• We'll grow together your personal and professional growth are equally important
• An environment that empowers individuals, emboldens teams, and rewards achievement
• Early stage equity in a company led by serial entrepreneurs with multiple exits
• Free massages in SF, NY HQ and our Partner locations!
• Medical, vision, and dental insurance covered by us (if scheduled 30+ hours/week)
• 401k with 4% company match
• Unlimited vacation, generous parental leave
• Competitive pay + bonus + equity plan. The salary range for the role is $90,000-$110,000

Begin Your Aescape Career Journey

At Aescape, we're on a mission to redefine self-care for a better world, and we're seeking trailblazers to join us on this journey. We're inspired by individuals who are passionate, driven, and eager to learn. We value diverse perspectives and resourceful, determined individuals who are committed to making a difference. At Aescape, we empower people to reach their full potential, just as our product empowers better living. If you're ready to innovate, create, and make a meaningful impact, we want you on our team. YOUR JOURNEY. YOUR AESCAPE.