Program Manager 2, Operational Risk Management

Program Manager 2, Operational Risk Management

The Program Manager 2, Operational Risk Management role is responsible for guiding Nordstrom Loyalty business teams through risk awareness, risk identifications and risk mitigations. This role assists in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate policies, procedures, laws and regulatory requirements. Qualified candidates will appropriately assess risk to support business decisions as they are made, demonstrating consideration for reputation and safeguarding Nordstrom, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. This is a remote position, but the candidate must be located in the greater Seattle, WA area.

A day in the life...

• Perform risk identification and assessment in business units by partnering with business units to understand their processes
• Develop a broad and detailed understanding of the organization's risk landscape, culture and technology
• Partner with executive leadership and / or key stakeholders to identify, and drive strategic plans to prevent, eliminate and / or mitigate risks with varying solutions
• Identify process gaps, control deficiencies, and / or recommend, oversee and support effective solutions
• Coordinate with senior management in performing operational risk reviews
• Track and monitor Controls & Key Risk Indicators for business units
• Report operational risk issues and decisions to senior management on regular basis
• Identify & evaluate Key Risk Indicators within the business units against risk appetite
• Investigate root causes of operational risks and provide support to mitigate risk
• Develop strong relationships with key stakeholders and business partners by addressing issues / concerns in timely manner and supports a culture of risk-based decisions
• Establish and maintain rapport with Compliance, Information Security, Privacy, Internal Audit and Legal
• Keep abreast of latest risk management techniques and industry best practices
• Oversee the application of operational risk policies and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
• Assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
• Governance and oversight may include (not limited to) technology operational risk
• Establishes and maintains a strong control environment and culture within Loyalty Program
• Assists in assessing current status of all regulation related controls; recommends / designs control enhancements and creates policy / process documentation as needed in support of risk mitigation

You own this if you have...

We've got you covered

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$92,000.00 - $155,000.00 Annual

This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview.