Level II Support Technician, AVP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Summary :

Provide IT support to multiple sites in a territory or geographic region. Resolve incidents with PC, LAN / WAN, cloud, O365, Intune, Azure, server, hardware, software and business applications within the organization's computing environment. This position ranges from mid to senior level technician for all aspects of the job.

Major Responsibilities :

Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region.

Administer, support, and deploy hybrid & cloud-based end user computing instances through Intune Admin Center, Azure Portal, and MS Entra ID.

Responsible for critical work and / or complex projects performed within a broader technical and business context.

Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing / scanning, video conference equipment, software, iOS, Android, and other products to deliver optimal performance.

Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations and closing incidents within allotted SLA.

Provide technical advice, guidance, and training to end-user base.

Follow the Change, Release, Incident, and Problem Management policies.

Analyze and troubleshoot complex incidents.

Evaluate and implement solutions utilizing best practices.

Participate in project meetings and provide project related support including PC deployment, refresh, equipment upgrades and application deployment.

Collaborate with technology teams and business unit associates to ensure efficient operation of the organization's computing environment.

Qualifications :

Requires technical knowledge and understanding of all the position requirements. Functions include but not limited to supporting Windows OS, MS Office / O365, Intune, Azure, Entra ID, MS Intune Manager, end user computing systems, hardware, software, application, MDF / IDF, VoIP, network, LAN, WAN, server, mobility, VDI and AVD.

Experience in troubleshooting, installation, system maintenance, incident management, change management, customer service and support.

Typically possesses a minimum of 3 to 5 years of relevant work experience.

Bachelor's Degree preferred or equivalent combination of education, training, and work experience.

Education

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

"Visa sponsorship / support is based on business needs. We do not anticipate providing visa sponsorship / support for this position.

The typical base pay range for this role is between $105K - $129K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and / or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary ()

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

Client Centric

People Focused

Listen Up. Speak Up.

Innovate & Simplify

Own & Execute