Helpdesk Support Technician I

Helpdesk Support Technician I

The Helpdesk Support Technician I is an entry-level position. This position provides front-line technical support for end users' computer systems, hardware, and software. This position will also work with network administrators to ensure the system runs optimally for Calista Corporation and its subsidiaries.

Essential Functions :

• Respond to customer telephone calls, emails, and personnel requests for technical support, technical queries, and questions.
• Identify, research, and resolve technical problems for customers either remotely or in person.
• Provide end-user support and training on computers, network systems, telephones, printers, and related equipment.
• Install, modify, and repair computer hardware and software.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issues have been resolved.
• Document, track, and monitor computer issues to ensure a timely resolution.
• Participate in company-required training.
• Participate in developing department goals and objectives.
• Work closely with all the associates to ensure a positive work environment.
• Continue to help build and maintain a first-rate team.
• Travel between business locations to provide IT services.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

Knowledge, Skills, & Abilities :

Minimum Qualifications :

Working Environment :

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Calista Corporation IT team has a fast-paced, multi-tasking customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities. Overtime will be necessary at times.

Preference Statement : Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO Statement : Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion / creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. Reasonable Accommodation : It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.