CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative Job Description

A Customer Service Representative (CSR) serves as the primary point of contact between a company and its customers. The CSR is responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience through excellent communication and problem-solving skills.

Key Responsibilities :

• Respond to incoming customer calls, emails, and chats in a timely and professional manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer concerns and complaints efficiently, escalating complex issues to appropriate departments when necessary.
• Document customer interactions and maintain detailed records in the customer relationship management (CRM) system.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Process orders, forms, applications, and requests as needed.
• Collaborate with team members and other departments to ensure a seamless customer experience.

Qualifications :

Customer Service Representatives play a key role in building customer loyalty and supporting the companys reputation by providing high-quality assistance throughout the customer journey.