Patient Service Representative

The Patient Services Representative is responsible for enhancing the patients overall experience during their visit. The Representative will work directly with patients to assist with the admission and check-in process review insurance eligibility and financial responsibilities and schedule appointments. The Representative will be responsible for collecting any patient co-pays or outstanding balances. The Representative will also need to complete other tasks that contribute to the day-to-day functions of the office.

Duties / Responsibilities :

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

• Greeting educating and instructing patients through admission and check-in process.
• Verify patient information and check-in for scheduled appointments.
• Notify patients of insurance benefits and financial responsibilities.
• Answer telephone and direct calls appropriately.
• Schedule patient appointments.
• Manage clinical schedules and assist clinical staff as needed.
• Monitor account balances payment plans and collection reports.
• Crosstrain with county patient services staff and help cover county offices when requested.
• Perform cash handling responsibilities and daily reconciliation of cash drawer.
• Other duties as assigned.

Required Skills / Abilities :

Required Qualifications :

As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency we require all individuals who join Team Bowen to receive a flu shot and TB test to further protect our staff and the patients we serve. There are options for exemption applications but approval is not always guaranteed.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace :

Bowen Health is an equal opportunity employer committed to fostering an inclusive diverse and respectful workplace. We comply with all applicable laws including the ADA and OSHA regulations and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race color religion sex national origin age disability genetic information veteran status sexual orientation gender identity or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.

Required Experience :

Unclear Seniority

Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1