Call Center / Customer Service in East Hartford, CT 06108Amicis Global • East Hartford, CT, United States

Call Center / Customer Service in East Hartford, CT 06108

Amicis Global • East Hartford, CT, United States

1 day ago

Job type

Full-time

Quick Apply

Job description

Job Title :

Call Center / Customer Service

Location :

East Hartford, CT 06108

Duration : 6 Months (Temp to Hire)

Summary :

We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal. Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities

Serve as the initial point of contact for consumers and providers regarding client programs.

Answer inbound calls and provide accurate, clear, and complete information.

Assist with account access and password reset issues.

Document all customer interactions in the call-tracking system with accuracy and detail.

Forward callers to leadership or appropriate CT state agencies as required.

Identify consumer trends, report concerns, and recommend service improvements.

Handle complex or escalated customer issues professionally and efficiently.

Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive

Full-time employment (40 hours / week)

Paid training

Monday Friday schedule (Weekends Off)

Career advancement opportunities

Supportive and professional work environment

Full benefits options

Who Thrives in This Role

Strong communicators-verbal and written-who can explain complex information clearly.

Reliable and committed individuals with strong work ethic and excellent attendance.

Problem-solvers who remain calm and professional in challenging customer situations.

Tech-comfortable individuals who can navigate multiple systems and applications.

People who genuinely enjoy helping others and finding solutions.

Able to work in a structured environment, handling a high volume of calls.

Qualifications

Required :

High School Diploma or GED

Minimum 6 months of call center or customer service experience

OR Associate degree or higher (no experience required)

Able to type at least 35 WPM

Must pass customer service assessment, criminal background check, and 8-panel drug screen

Preferred Skills :

Previous customer service or call center experience

Strong attention to detail and documentation accuracy

Ability to handle sensitive or confidential information appropriately

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Call Center Customer Service • East Hartford, CT, United States

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