Senior Patient Access Representative Primary Care ClinicWoodridge, IL

Sr Patient Access Representative - UChicago Medicine AdventHealth Great Lakes

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration. Provides support and serves as a resource for other.

The value you'll bring to the team :

• Gathers necessary demographic, insurance, and clinical information from patients and enters it into the appropriate database.
• Seeks appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules with patients and clinical staff.
• Assists with coordination of activities related to insurance pre-certification and authorization.
• Provides counseling to patients, participants, or their representatives regarding pre-service requirements and instructions.
• Ensures accurate and timely entry of patient information into the system.
• Communicates effectively with patients, clinical staff, and insurance providers to facilitate smooth scheduling and authorization processes.
• Maintains up-to-date knowledge of insurance requirements and pre-certification processes.
• Addresses and resolves any discrepancies or issues related to patient scheduling and insurance authorization.
• Supports the clinical team in managing patient flow and optimizing resource utilization.
• Other duties as assigned.

Qualifications

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.