Senior Product Manager, Member Experience

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

At Teladoc Health, we're transforming the heath care experience and empowering people everywhere to live their healthiest lives.

In this role, you'll have the unique opportunity to drive the strategy for one of the fastest-growing therapeutic areas in digital health by shaping how millions of members access and adhere to GLP-1 therapy through a clinically rigorous, digitally supported program. You will work closely with commercial stakeholders to understand client and market needs, develop product strategies, and represent the future direction of this rapidly evolving space.

If you're our ideal candidate, you have a 5+ year track record of hands-on product management experience developing mobile and web products that delight users and drive measurable user outcomes. Your products have directly contributed revenue to the B2C or B2B2C businesses where you've worked. You have experience with PBMs (Pharmacy Benefit Managers), Prior Authorization and complex regulatory health environments. You are skilled at managing large groups of stakeholders, including interfacing with executive leadership. You have built and launched new products from scratch and thrive on the challenge of finding product-market fit and building out a long-term strategy, vision, and roadmap.

Essential Duties and Responsibilities

This is a highly collaborative, extremely fast-paced, innovative environment where you'll find your excitement building products that impact the lives of millions of users.

Own product management on a cross-functional team consisting of Product, Engineering, Design, Data Science, Clinicians, Operations, and Marketing operating in a hybrid of strategic and tactical functions.

Build GLP-1 clinical + digital product strategy (e.g., prior authorization workflows, coverage navigation, compound vs. branded therapy, adherence support). E stablish product vision and roadmap, conduct competitive analysis and collaborate with commercial teams to identify market needs, create effective product briefs, build alignment across product lines and functions, define success metrics.

Partner with pharmacy, payers, and providers to drive GLP-1 access and outcomes.

Drive delivery for complex initiatives. Support the Scrum team, write comprehensive features, drive cross-product prioritization, manage dependencies and risks to launch high-quality, on time features that drive intended outcomes.

Manage business, clinical, operational, commercial, and technical stakeholders, including presenting to executive leadership on the progress and outcomes of your initiatives.

Participate in a culture of learning and growing, foster an environment that enables your team to innovate, ask questions, learn quickly, and deliver extraordinary results for the ultimate benefit of our members.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

5+ years Product Management experience in cross-functional, Agile product team.

Experience in the digital health and / or health tech industry required. Experience with GLP-1 drugs, weight loss products, or metabolic health, along with specialty pharmacy, PBMs, or payer environments highly preferred.

Mastery with overseeing the entire product development lifecycle, from ideation to launch and post-launch optimization.

Demonstrated experience driving product vision, design discussions, and developing new products & technologies at scale.

Proven experience leading complex initiatives in a fast-paced environment, balancing big picture approach with day-to-day product direction.

Demonstrated ability to prioritize and negotiate trade-offs for optimal value delivery.

Excellent written, presentation, and verbal communication skills - highly skilled at articulating the "what, why, and how." Strong executive presence.

Bonus Qualifications

Believer in collaboration and transparency

Passionate about improving consumer experience in healthcare, B2C / B2B2C experience preferred.

Independent self-starter, with a can-do attitude and flexibility to quickly adapt and produce in a rapidly changing environment.

Comfort with clinical + regulatory product requirements (prior auth, HIPAA, FDA-regulated experiences).

The base salary range for this position is $120,000 - $155,000 . In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025 .Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

#LI-SS2 #LI-Remote

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare : Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters : Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact : In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE : Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion : At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation : We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity / expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as : Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.