Public Transportation Dispatcher - GoBus

Job Description

Job Description

• Hiring full-time for following schedule : Thursday through Saturday; 2pm to 10pm; Sunday 6pm to 6am; Monday; 10pm to 6am. Subject to change based on needs

Ready to be the heartbeat of a transportation system that local citizens rely on each day? Step into the role of a Dispatcher , where your quick decisions and clear communication help keep everything running smoothly and safely. Join our team as a Public Transit Dispatcher and help keep our community moving safely and efficiently throughout Smith County and the Tyler, TX area. You'll be the central hub of our transit operations coordinating drivers, tracking vehicles in real time, and responding quickly to changing conditions to ensure we stay on schedule. Whether it's using dispatch software to adjust manifests or communicating directly with drivers via radio or phone, your attention to detail and quick thinking will be critical to optimizing daily service and meeting performance goals.

This role also puts you on the front lines of customer service, where you'll help riders plan, modify, or cancel trips, all while providing helpful guidance and maintaining detailed records. Your ability to manage unexpected situations, like vehicle issues or safety incidents, while juggling scheduling demands and performance reporting will make a real impact on our riders and staff alike. If you're calm under pressure, tech-savvy, and passionate about providing essential services to your community, we want to hear from you. Step into a role that makes a difference every day!

Education and Experience Requirements : High school diploma or equivalent required; minimum of one year of experience in dispatch, customer service, a transportation environment, or a related field is required; experience with transit scheduling is preferred; logistical knowledge of the Smith County area to include major highways located throughout Tyler, TX is strongly preferred; previous experience with scheduling software; equivalent combinations of education and experience may be considered.

Join our team and play a vital role in keeping East Texans connected to their destinations and be a part of an excellent team where your work makes a daily impact. Apply now and help move our community forward!

East Texas Council of Governments is a voluntary association of counties, cities, school districts and special districts within the fourteen-county East Texas region. We assist local governments in planning for common needs, cooperating for mutual benefit and coordinating for sound regional development. Either directly, or through our contractors, ETCOG provides programs and services for East Texas seniors, employers and job seekers. We also build the 9-1-1 emergency call delivery system, provide peace officer training and homeland security planning services; and deliver rural transportation services, business finance programs, grant writing services and environmental grant funding for the region.

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