Assistant Manager of Perishables

Assistant Manager Store Operations

Assistant Manager Perishables; Assistant Manager Health Wellness Home Department : Grocery

FLSA : Non-Exempt

General Function : Supervises and coordinates the activities of employees. Ensures that customer's needs are met.

Core Competencies : Partnerships; Growth mindset; Results oriented; Customer focused; Professionalism

Reporting Relations : Accountable and reports to District Store Director, Store Manager, Assistant Managers of : Store Operations, Perishables, and Health Wellness Home

Positions that Report to you : All positions except those listed above or designated by the Store Manager

Primary Duties and Responsibilities :

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Assists management in determining specific pricing and blends.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Ensures the store standards for customer service, employee relations, and overall departmental profitability are met.
• Ensures compliance with store accounting procedures and reports potential problems.
• Oversees building / ground maintenance and all store sanitation and cleanliness to ensure they meet with the store manager and company guidelines.
• Uses and understands all hardware and software technology in the store.
• Assists in forecasting and reviewing the store labor schedule with the store managers' guidelines.
• Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
• Directs the ordering of merchandise in their respective areas.
• Coordinates compliance of employees with established policy / law, security, sales, and record keeping procedures and practices.
• Assists with replenishing shelf product, designs and constructs displays.
• Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience :

Supervisory Responsibilities (Direct Reports) :

Physical Requirements :

Working Conditions :

Equipment Used to Perform Job :

Financial Responsibility :

Contacts :

Confidentiality :

The anticipated hourly starting wage for this position is $20.00 to $25.00 depending on experience.