NOC Communications Specialist (Third Shift):: Harrisburg, PA (Onsite)Ark Solutions • Harrisburg, PA, United States

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NOC Communications Specialist (Third Shift) : : Harrisburg, PA (Onsite)

Ark Solutions • Harrisburg, PA, United States

6 days ago

Job type

Full-time

Job description

NOC Communications Specialist (Third Shift)

Location : Harrisburg, PA

Duration : 6+ months (Onsite)

Overview :

As a NOC Communications Specialist, you will be the first line of technical support for network-related issues, working closely with staff, vendors, and IT teams. Your role will involve monitoring, maintenance, and communication to ensure prompt service and issue resolution.

Role Description :

End-user Support :

Answer inbound calls regarding network issues.

Create and escalate Service Now tickets for quick resolution.

Collaborate with NOC T2 Engineers and third-party providers.

Research and update reference materials for issue resolution.

Follow and improve IT Service Desk procedures.

Escalate high priority issues promptly.

Monitoring & Maintenance :

Use tools like Solar Winds to monitor network and hardware.

Respond to outages and system failures with established processes.

Provide first-line investigation and diagnosis of network incidents.

Coordinate service restoration with network staff and vendors.

Monitor Service Now ticket queue and email accounts for events.

Identify and resolve problems proactively.

Communication :

Act as primary network contact outside regular hours.

Perform Enterprise Incident communications using templates.

Monitor network hotline and issue status updates.

Follow quality standards and display strong customer service skills.

Routine Tasks :

Assist network engineers with tasks.

Update network operation and knowledgebase documentation.

Participate in disaster recovery.

Complete assigned tasks diligently.

Required Skills :

Excellent communication skills (written and oral).

Ability to support end-users with varying IT skillsets.

Ability to troubleshoot end-user issues and escalate as needed.

Experience with incident management, call tracking, and ticketing software (preferably ServiceNow).

Previous systems administrator, help desk, and / or call center experience is desired (2 years).

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Noc Specialist • Harrisburg, PA, United States

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