Computer Support Coordinator - 01996

Job Description

Help Desk Support Technician

Job Summary

Provide technical and operational support for computers, networks, and telecommunications systems, including help desk services, basic network administration, equipment maintenance, and user account management.

Responsibilities

• Provide help desk support for computers and networks, including routine problem tracking, analysis, and resolution.
• Assist in network upgrades and the installation and configuration of servers, workstations, peripherals, and software applications.
• Support department staff in the use and interpretation of databases and related applications.
• Assign logons and access rights, manage print queues and directory structures, reset passwords, and create departmental groups.
• Assist with security of computer-related equipment to protect end-user data integrity and support asset inventory and utilization tracking.
• Monitor and operate computer and telecommunications systems, including data lines, terminals, and printers, and coordinate vendor repairs as needed.
• Monitor daily network operations and maintain network resource location lists, including printer locations, queues, and network drive mappings.
• Assist in troubleshooting and resolving administrative network issues related to communications, data access, printing, and administrative applications.
• Perform related duties as assigned.

Requirements

Skills

Summary Qualification