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Patient Services Specialist I - CLC Pediatric ENT

Patient Services Specialist I - CLC Pediatric ENT

Texas StaffingGalveston, TX, US
18 hours ago
Job type
  • Full-time
Job description

Patient Services Specialist I - CLC Pediatric ENT

Galveston, Texas, United States

Clerical & Administrative Support UTMB Health

Requisition # 2506260

Patient Services Specialist I (Onsite)

Minimum Qualifications :

Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Job Summary / Description :

The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Job Duties : CUSTOMER SERVICE :

  • Provides high level customer service in all interactions with internal and external customers.
  • Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
  • Answers calls accurately and with exceptional customer service at all times and ensure the caller's needs are met.
  • Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
  • Acts as patient advocate and liaisons with various departments to meet mutual goals.
  • Addresses concerns patients, provide service recovery, and escalates issues as needed.

SCHEDULING :

  • Schedules appointments and completes reminder calls to patients for scheduled appointments.
  • Coordinates financial counseling for day surgery
  • Educates patient / responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information.
  • Provides out of pocket cost estimates to patients and counsels patients about unpaid bills.
  • Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

    • ARRIVAL :

  • Patients arrive and prepare paperwork / chart for visit.
  • Appropriate receipts for all monies collected, tokens distributed, and deferments authorized.

    • REGISTRATION :

  • Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
  • Obtains and documents information required for third party reimbursement.
  • Ensures compliance with Medicare and third-party coverage.
  • Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

    • Salary Range :

    Actual salary commensurate with experience or range if discussed and approved by the hiring authority.

    Work Schedule :

    On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.

    Equal Employment Opportunity :

    UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity / expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

    Compensation

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    Patient Service Specialist • Galveston, TX, US