Project Manager – Mission Critical

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values : safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general / managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

POSITION SUMMARY

The Mission Critical Project Manager will be accountable for the coordination between the customer, customer service, procurement and the vendors post order award through project completion. This role will be required to understand USG systems at a deeper level to anticipate problems ahead of time to provide excellence with the customer’s experience. Key activities include coordination of the project schedule, communication of order status updates and management of outside vendor order tracking.

KEY DUTIES AND RESPONSIBILITIES

• Create, lead, and hold accountable the needed resources, internal and external, to deliver excellence in project coordination for mission critical projects
• Effective and timely communication with all relevant parties (outside vendors, customer service, sales, transportation and warehouse planning team) to ensure product(s) deliver on time
• Coordinate value-add services (cutting, packaging, etc) from the customer through the sales teams to support both value-added selling and accelerating project schedules through innovation
• Manage the data center order process from item setup through production to shipment
• Develop strong relationships based on trust with customer Project Managers. sit on customer project teams as an extension on USG to solve problems and create options for customers
• Collaborate with product management, sales and the CIC to develop the mission critical portfolio
• Share best practices amongst the Mission Critical team to expand USG’s solutions based strategy, value-add selling and creative solutions to accelerate build schedules for contractors
• Ensure appropriate documentation of the project is properly kept and recorded
• Management of multiple projects simultaneously while ensuring effective progress on each

QUALIFICATIONS

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

EOE including disability / veteran