Market Operations Director

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$138,000.00 / yr - $159,000.00 / yr

About Wonder

Everything's on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. And our diners don't have to choose just one : they can mix and match dishes from as many Made by Wonder restaurants as they'd like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About The Role

As a Market Operations Director, you will lead operational excellence across a multi-unit restaurant region, spanning multiple cities and locations. This role will focus on driving consistent guest satisfaction, operational standards, and profitability across your market. You will work closely with restaurant leadership teams, guiding them in day-to-day operations, long-term strategic planning, and talent development. As part of the Operations Leadership Team, you will ensure the company's strategic initiatives are successfully executed at the market level, fostering a culture of high performance, accountability, and growth.

Responsibilities

Serve as a motivational leader and cultural ambassador, promoting Wonder's mission and values

Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies

Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement

Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control

Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning

Collaborate with cross-functional teams to evaluate and approve market growth opportunities

Lead new restaurant openings by playing an active role in recruitment, training, and operational setup

Ensure compliance with food safety, labor laws, and other regulations across the market

Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions

Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization

Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success

The Experience You Have

7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 20+ stores

Proven leadership in developing, coaching, and retaining high-performing teams

Strong financial acumen with experience managing market-level P&L and driving profitability

Excellent communication, organization, and decision-making skills, especially under pressure

Ability to travel frequently across the market to maintain operational oversight and lead by example

Bachelor's degree or equivalent work experience is preferred

Passion for developing talent, driving operational excellence, and exceeding guest expectations

This role is ideal for a results-driven leader with a passion for restaurant operations, talent development, and strategic market growth. If you thrive in a dynamic environment and excel at leading teams to success, this is a great opportunity to make a significant impact.

Requirements

Must be 21 years old and legally authorized to work in the US

Must be able to lift 50 pounds

Must be able to stand for a full shift while working

Must have open availability, including night and weekend availability

Must have the means of transportation and ability to travel from site to site within assigned region

Must have a current Food Handlers Certification

This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

Salary Range : $138,000 per year - $159,000 per year

Multi-Location Role, Travel Required

Reports to : Regional Vice President

Benefits

Medical, Dental, and Vision Insurance

100% employer-paid Life Insurance

401(k) Retirement Plan

Employer match for Health Savings Account (HSA)

Learning and Development opportunities to advance your career

Employee Stock

Employee Discount

Note : Some of our benefits vary by state and depend on the number of hours you work.

Qualifications (AEDT)

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits :

The candidate's ability to perform the tasks in the available job role.

The candidate's self-rated skill proficiency.

The candidate's fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.

J-18808-Ljbffr