Admissions Assistant

Front Line position and the first impression of our facility. The ability to work with the public in a professional manner, in a fast-paced environment all while handling multiple tasks at one time. MUST adhere to employee and patient confidentiality. Familiar with receiving payments and processing daily bank deposit accurately and timely. Able to answer incoming calls and transfer them to the proper department or take messages as needed.

Essential Job Functions / Duties :

• Answers switchboard, routes calls, and takes messages
• Greets all visitors and channels them to proper personnel and / or departments
• Signs for and distributes any incoming packages
• Provides typing services as needed
• Answers incoming calls and identifies themselves to caller by the third ring
• Ensures messages are delivered to staff and patients in a timely fashion
• Notifies visitors of facility confidentiality procedures and ensures they sign the "confidentiality form".
• Oversees postage meter
• Completes daily deposit and notifies the finance department when complete
• Maintains monthly calendar for the facility
• Receives and sorts mail daily
• Ensures overall neatness of front lobby area.
• Maintains the in-service training log
• Completes mandatory Essential On-line training
• Completes monthly supply order and completes stock inventory
• Responsible for copier and fax machine maintenance and supplies
• Ensures break room has appropriate supplies on a daily basis
• Invite associates to the shared board
• Ability to work on projects as assigned
• Submit daily reports utilizing Excel and Word
• Provide great customer service to patients
• Coordinate transportation with drivers
• Flow of patients upon arrival
• Coordinate peer or tech tours
• Upload pictures in Bestnotes
• Upload insurance information in Bestnotes
• Enter any required information in systems as required
• Ability to upload files to multiple systems and shared files
• Ability to update Salesforce as needed
• Assist the admissions team with new patients
• Complete any other assigned duties
• Coordinate flow of patients from front desk, intake, clinical team and rooms

For the 5th consecutive year, Wilmington Treatment Center has been recognized by Newsweek magazine as one of the best Addiction Treatment Centers in the US. We are North Carolina's premier substance abuse recovery hospital and rehabilitation center located in the beachside community of Wilmington, NC. What began as a 22 bed hospital on one campus in 1984 has grown into a 260 bed hospital spanning 3 campuses - and we are still growing! We are a team of professionals dedicated to helping our patients begin their recovery from the disease of addiction. Even though we are growing, we still maintain that feeling of a close-knit community. We offer a fantastic comprehensive benefit package, a great team of co-workers as well as the opportunity to make a difference in the lives of those we serve.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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