Store Manager - Chula Vista

Description

JOB TITLE : STORE MANAGER

DEPARTMENT : RETAIL

STATUS : FULL-TIME

IMMEDIATE SUPERVISOR : DISTRICT SALES MANAGER

THE SALVATION ARMY MISSION STATEMENT :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is

based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to

meet human needs in His name without discrimination.

POSITION OBJECTIVES :

• To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social,

and rehabilitation programs to those in need.

collaboration and partnership with program staff.

where they need to improve.

QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.

CORE COMPETENCIES :

seek clarification and respond appropriately to questions.

accurately; Read and interpret written information.

assign tasks. Follow up to ensure accountability.

to established goals, core values and objectives.

present to staff; provide regular performance feedback; help develop subordinate's skills and encourage growth; Improve

processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations

and monitor delegated activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

1. The primary responsibility of the Store Manager is to be accountable for meeting the sales and income budget

expectations while managing the expense controls to maximize profitability for the assigned location. This will be

achieved through delivering desired results on the established key performance indicators prioritized to measure the

success of the business.

2. Plans and directs the day-to-day operations of assigned store location. These routines include opening and closing

procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO

Standards) and donations.

3. Hire, train and direct the store team to ensure proficiency of processes while also responsible for the development and

performance coaching of all store employees. Responsible for issuing employee evaluations, key performance results

and corrective actions as needed, in coordination with the HR Generalist / Coordinator and District Sales Manager.

4. Schedule employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift

change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily

monitoring of time and attendance edits.

5. Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also

maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.

6. BRP (Back Room Processing) - Ensure Back Room Processors / Warehouse Associates work effectively and efficiently

to meet daily processing goals.

7. Ensures that all store deliveries / product (Inventory management) is on the sales floor in a timely manner

8. Responsible for supervision, support, and conduct reporting of program Beneficiaries if / when Work Therapy

Assignments are put in place at your location.

9. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank

deposits (includes daily logging and completing of cash deposits), products for sale, equipment, and building security.

10. Ensures the building is secured during non-operating hours with alarm system arming and alert protocol.

11. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations,

and that safety issues and incidents are reported immediately. Conduct and record mandatory Weekly Store Meetings.

Attends ARC Monthly Safety Meetings.

12. May transfer or be relocated to other stores based on business needs.

13. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and

Command Administration.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.