Manager, Creator Success Operations

Manager, Creator Success Operations

YouTube's user base is growing and changing, presenting unique issues and opportunities to support over a billion monthly users globally. Fluid, dynamic, and proactive, the YouTube Creator Success team provides seamless, brilliant support to our content creators around the world. The Creator Success Operations organization is committed to providing exceptional support by building AI experience. This relies on a team of Creator Experience Leads, designing and owning the end-to-end creator journey for creator issues and enabling the key work to achieve our goal. In this role, your work in this organization will directly impact our ability to support creators, specifically in channel management and channel strategy journeys, as well as lead, manage and coach a team of high-performing Creator Experience Leads. The Manager of the YouTube Channel Management and Strategy team will be at the forefront of transforming the YouTube experience for millions of creators worldwide. This role requires exceptional people leadership skills, cross-functional leadership and collaboration, and experience in designing and deploying scalable and digital first support solutions.

You and your team will develop 12-18 month goals and strategies for specific creator journeys, pinpointing creator pain points and overseeing the implementation of solutions across all support channels, including human and AI interactions. You will be a people-first leader and change agent capable of reimagining the creator experience and building new operational realities. You will enhance AI-first scalable support for core creator journeys and streamline workflows for creator success. You will communicate goals and progress to executive stakeholders and effectively attract, manage and retain talent is essential.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

The US base salary range for this full-time position is $137,000-$200,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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