Senior Associate, Customer Fulfillment

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

The Senior Associate, Customer Fulfillment is a Customer Service role responsible for managing and processing orders in SAP based on an assigned portfolio of Strategic North American Consumer Packaged Goods customers and Vendor Managed Inventory accounts. In this role you will ensure the customers receive service that is aligned with S C Johnson's strategy and is executed in a manner that results in a Best-in-Class Customer Experience. To achieve this, you will build strong and collaborative working relationships with SCJ Sales, Customer Supply Chain, and other internal partners to ensure service execution.

The Senior Associate is the front-line contact and must advocate on behalf of the customer to troubleshoot service concerns. This includes proactively communicating and managing escalations to achieve purchase order fill rate and on time delivery goals.

KEY RESPONSIBILITIES

Work within established deadlines as an individual contributor in a fast-paced, changing environment

Accountable for all aspects of service for an assigned portfolio of (approximately two to six customers) including but not limited to; managing and / or executing all steps from the order to delivery process and questions about the status of orders within that process

Attend and present at customer meetings with customers as needed

Leverage communication and influencing skills in relation to order management to maximize Key Performance Indicator (KPI) ratings and meet departmental and / or customer service level requirements

Identify and deliver ongoing effectiveness improvements to order management activity using Lean tools and methodologies

Proven ability to lead project teams and work cross-functionally to deliver against business priorities

Work closely with other members of the Collaboration and Process Excellence Teams to provide outstanding service to all customers

Professionally manage stock allocations together with the Process Excellence Team and in line with Product Supply Planning partners when challenged with inventory constraints

Ensure the effective management of new product listings, delists, and transitions into customers in collaboration with SCJ Sales, Customer Supply Chain, and internal Product Supply Planning partners

Supported by promotional grids, work closely with SCJ Sales and customers to ensure the professional management of customer promotions and other trade events (shelf resets, mod fill, etc.)

Coordinate gathering of customer master data including but not limited to Customer Material Information Records (CMIR) in SAP

Utilize established resources and adhere to Standard Operating Procedure (SOP)

Maximize collaborative ways of working with customers through analysis driven recommendations that benefit the business

Build and maintain collaborative relationships with cross functional partners to drive customer and supply chain initiatives

REQUIRED EXPERIENCE YOU'LL BRING

Bachelor's Degree and 2+ years of relevant work experience or an advanced degree with 1+ years relevant work experience

1+ year of experience with SAP or other ERP / related system

1+ year of advanced experience with all Microsoft Office Applications (Excel, Word, Outlook etc...)

Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full-time employment.

PREFERRED EXPERIENCES AND SKILLS

Bachelor's degree in supply chain or Related Field

Previous experience in Customer Service or related field

Proven analytical capability and ability to analyze and draw insights from data

Attention to detail and accuracy with strong written and verbal communication skills

Knowledge of Lean methodology & tools and focused on continuous improvement

Strong work ethic and positive attitude focused on personal growth and contribution

Self-starter, able to multi-task and work independently with a sense of urgency and the ability to set priorities

Very good interpersonal skills to develop and maintain successful working relationships both internally and externally as well as at multiple levels within the organizations

Strategic mindset

JOB REQUIREMENTS

Full-time 1st Shift

Remote work is available 1x per week after 90-day onboarding period

Position may require limited travel within North America (may include overnight)

This role is not eligible for relocation

BENEFITS AND PERKS

SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity / paternity / adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https : / / jobs.scjohnson.com / inclusion .

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com . All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.