Call Center Representative
Clean Energy Credit UnionCentennial, CO, US17 days ago
Job type
- Full-time
- Quick Apply
Job descriptionProvide prompt, professional, accurate service and support to all members and associates in accordance with Clean Energy’s standards. Receive and service inbound calls, emails, and chats. Within established levels of authority, provide overrides, process transactions, resolve problems and answer questions regarding account issues and Credit Union products and services. Receive, inspect, and verify negotiable instruments for deposit, accept loan payments and perform a variety of other financial transactions as directed and in accordance with established policies and procedures. Maintain member account information and perform all types of account maintenance including but not limited to fraud claims, business account maintenance, and decedent account maintenance. Cultivate and maintain appropriate relationships with members and co-workers. A key component of this position is to ensure operational procedures are followed and that the Credit Union is following proper policies and procedures for transactions and audits. Ensure up-to-date knowledge of products and services by attending required training, retaining notifications of changes, and familiarity with all account disclosures. Preferred Job Competencies Excellent member service skills Ability to communicate over the phone, online or in person with public. Advance skills in Microsoft Office products and Adobe Acrobat. Understands and complies with all annual mandated training that pertains to the position including but not limited to Bank Secrecy Act / Anti-Money Laundering / OFAC / Cybersecurity / Diversity & Anti-Harassment / Fair Lending Attention to Detail – Ensuring that information collected, provided, and / or evaluated is consistent with all related information available; holding to regulatory standards, recognizing that they exist to protect and honor members’ financial well-being. Detailed knowledge of the credit union’s products, services, policies, and procedures. Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. Data Analysis – Gathering, manipulating, processing, and evaluating numeric data to guide credit union decisions. Earning Trust - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenge. Service Excellence - Taking actions and developing relationships necessary to meet and exceed member needs (includes relationships with members, coworkers, and external partners); holding self and others accountable for providing a positive member experience; using appropriate interpersonal skills to resolve difficult member situations and regain their confidence. Communication - Possessing and utilizing compelling written and verbal communication skills. Listening and adapting to received instructions, concerns, and spoken / written needs. Education and Work Experience High School Diploma or Equivalent. 1+ years of experience at a bank or credit union, in a similar position preferred. Working Environment / Physical Activities This job operates in a professional office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This position may be eligible for hybrid work. Sedentary computer work. Position is subject to irregular hours. May require occasional travel to attend off-site meetings and or conferences. Must be able to lift 35 lbs. Ability to speak, read, write, and understand English fluently. Powered by JazzHR
Clean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy. Our focus is on providing clean energy loans that reduce the cost of living for members while also decreasing their environmental footprint.
We envision a world where everyone can participate in the clean energy movement.
Primary Purpose of Position :
- The Member Services Representative is responsible for providing excellent member services, including processing of transactions, resolving escalations, and answering questions for members and associates.
- Responsible for support of our members through our back-office operations as well as working directly with members via phone, email, and chat. Maintain a high level of knowledge about our products and service to ensure our members receive excellent service.
Job Description Essential duties and responsibilities include but are not limited to :
Create a job alert for this search
Call Center Representative • Centennial, CO, US
Related jobs
When joining Elevations, you can expect to work for a company with : .A leadership team that strives to make this the best place you've ever worked!.
A focus on supporting our employees' mental, physi...Show moreLast updated: 30+ days ago
BDR Solutions, LLC, (BDR) supports the U.Federal Government in successfully achieving its mission and goals.Our service and solution delivery starts with understanding each client's end-state, and ...Show moreLast updated: 30+ days ago
Join Our Family-Owned, Top-Rated Colorado Window Company.Inside Sales | Location : Denver, CO (In-Office Only).Do you prefer cash bonuses over pizza parties?.
Do you love talking on the phone?.Do you...Show moreLast updated: 30+ days ago
Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.
Ensure that proper training be provided pursu...Show moreLast updated: 30+ days ago
At Goldschmitt and Associates LLC (G&A), we’re not just another company—we’re a catalyst for innovation and impact, and we’re inviting passionate, forward-thinking indiv...Show moreLast updated: 30+ days ago
The Customer Advocate is one of Safelite's first impressions with our customers.From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and an...Show moreLast updated: 30+ days ago
Clean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy.Our focus is on providing clean energy loans that reduce the cost of living f...Show moreLast updated: 16 days ago
Power is where hustle meets purpose.It’s where leadership opportunities, life-enhancing benefits, and award-winning culture come together.
Why? Because our people are our most important asset....Show moreLast updated: 1 day ago
A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...Show moreLast updated: 30+ days ago
TechOp Solutions is seeking Customer Service Representatives (CSR) with strong listening skills, compassion, and a commitment to excellent service.
The CSR will handle inquiries, process and track o...Show moreLast updated: 10 days ago)
Call Center Lead - General Clerk I This position is for a General Clerk I Lead role who will oversee customer service activities ONSITE at the VA Denver Logistics Center.
This role is responsible fo...Show moreLast updated: 29 days ago
Requisition Number : BILIN004573.Suite 110 Denver, CO 80221, USA.Comprehensive Benefits : Medical, Dental, Vision, FSA / HSA, Life and Disability, Accident / Hospital Plans, Retirement with Employer Cont...Show moreLast updated: 30+ days ago
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 9 days ago Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.
Position responsibilities include : .Ensure pro...Show moreLast updated: 30+ days ago 
Must be local to CO and Remote Role Description of Job Client is looking for a proven Customer Support Lead with experience in establishing a help desk environment.
This position will serve as a lea...Show moreLast updated: 30+ days ago Entry-Level Sales Representative.Power is where hustle meets purpose.It’s where leadership opportunities, life-enhancing benefits, and award-winning culture come together.Why? Because our peo...Show moreLast updated: 1 day ago 
We are seeking a dynamic, results-driven Client Growth and Sales Manager to join our team! This role requires a visible leadership presence, with daily support at assigned clinics to engage directl...Show moreLast updated: 3 days ago Call Center On-Site Supervisor.BDR Solutions, LLC, (BDR) supports the U.Federal Government in successfully achieving its mission and goals.
Our service and solution delivery starts with understandin...Show moreLast updated: 30+ days ago 
Be the exclusive Publisher for your neighborhood, enjoying complete autonomy and schedule flexibility.Be in business for yourself, but not by yourself!.
Sell print and digital ad products & solu...Show moreLast updated: 8 days ago
An automotive Bdc (Business Development Center) representative manages customer communications and generates leads by making outbound calls and responding to inbound inquiries, aiming to schedule a...Show moreLast updated: 28 days ago
- Promoted
Call Center Representative
Elevations Credit UnionBroomfield, CO, USFull-time
- Promoted
Call Center Onu002DSite Lead
Clearance JobsDenver, CO, USFull-time
- Promoted
Call Center
Ameritech WindowsDenver, CO, USFull-time +1
- Promoted
Call Center Manager (3684)
Three Saints BayDenver, CO, USFull-time
Call Center On-Site Lead
Goldschmitt and AssociatesGolden, CO, USFull-time
Quick Apply
- Promoted
Field Service Representative
SafeliteAurora, CO, USFull-time
- Promoted
Call Center Representative
Clean Energy Credit UnionEnglewood, CO, USFull-time
- Promoted
Sales Representative
Power Home RemodelingCastle Rock, CO, USFull-time
- Promoted
Sales Representative
LIBERTY NATIONALCastle Rock, CO, USFull-time
- Promoted
Call Center Representative
TechOp Solutions InternationalApplewood, CO, USFull-time
- Promoted
Call Center Lead
American Management Group, LLC (AMG)Denver, CO, USFull-time
- Promoted
Bilingual Call Center
CFHWDenver, CO, USFull-time
- Promoted
Delivery Driver - Receive 100% of Customer Tips
DoorDashElizabeth, CO, United StatesFull-time +1
- Promoted
Call Center Manager (3684)
Clearance JobsDenver, CO, USFull-time
- Promoted
Customer Service Center Lead I / Remote (Denver, CO),6+ Months contract
StaffingDenver, CO, USRemote
Temporary
- Promoted
Entry Level Sales Representative
Power Home RemodelingCastle Rock, CO, USFull-time
- Promoted
Call Center Sales Manager- Multisite
Princeton MedSpa PartnersDenver, CO, United StatesFull-time
- Promoted
Call Center Onu002DSite Supervisor
Clearance JobsDenver, CO, USFull-time
- Promoted
Sales Representative
BVMCastle Rock, CO, USFull-time
- Promoted
Business Development / Call center agent
Celebration ChevroletAurora, CO, USFull-time