Front of House Manager

You are applying for work with a franchisee of Boston’s Restaurant and Sports Bar, not Boston Pizza Restaurants, LP. Or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Front of House Manager

Company Overview

Boston's Restaurant and Sports Bar (“Boston's) is both a family-friendly restaurant and lively sports bar specializing in handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and local beers. As America's Sports Restaurant, Boston's exists as a place to bring the community together around sports events, but also for birthdays, family reunions, coworker happy hours, fundraisers, and more! For more information, visit www.bostons.com . Join our team today!

You are applying for work with a franchisee of Boston's Restaurant and Sports Bar, not Boston Pizza Restaurants, LP. Or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Summary of Position

Reporting to the General Manager, the Restaurant Front of House Manager is responsible for hiring, training, and developing servers, hosts, bartenders, and hourly supervisors to support superior operations and guest service. You will be accountable for meeting budgeted financial goals including but not limited to FOH labor cost, guest satisfaction metrics, staffing and turn over targets, and meeting all service standards. Maintaining a perfectly clean, sanitary, and inviting guest environment will be a top priority for the Restaurant Front of House Manager.

Duties and Responsibilities

• Create, lead, and manage a positive and fun restaurant culture.
• Increase sales by ensuring Guest satisfaction and prompt problem resolution.
• Lead, manage, and deliver a friendly Guest Focused experience.
• Schedule FOH team in accordance with budgeted targets and service goals.
• Maintain a positive attitude that promotes teamwork within the restaurant.
• Ensure operational and occupational health and safety standards are in place and followed.
• Maintains appropriate security protocols for guest, employee, and restaurant safety.
• Always ensures responsible selling and service of alcohol as mandated by the respected licensing authorities, Serve Safe Alcohol training, and Boston's Pizza training guidelines.
• Other duties as required.

Qualifications

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