FiltaClean Field Manager (Operations & Team Leadership)
We are seeking a proactive and service-oriented Field Manager to oversee the operations and personnel for our FiltaClean services in the Atlanta area. This is a critical leadership role responsible for team development, operational efficiency, and driving incremental revenue growth through exceptional customer satisfaction.
What We Offer
- Salary : $60,000 per year
- Position Type : Full-Time
- Training : Will train the right applicant on company knowledge and service processes.
- Location : Atlanta, GA (Travel required to review field technicians / routes).
Role Summary & Key Responsibilities
The Field Manager acts as the accessible link between employees, management, and customers, ensuring smooth service delivery and business expansion.
Operations & Logistics Management
Ensure all shifts and service routes are properly staffed and rostered with sufficient advance planning.Efficiently control warehousing operations, including inventory and equipment maintenance.Monitor operational expenses to ensure budgets are met.Oversee all service-related paperwork, including receipts, invoices, and service reporting.Take ownership of the successful route closing rate by monitoring progress and performance targets.Team Leadership & Development
Oversee the recruiting, training, and development of a team of FiltaClean Service Representatives and Supervisors.Set a high standard for customer service and elevate your team's level of achievement in customer satisfaction.Analyze and identify processes that need improvement, design new procedures, and provide guidance to team members.Sales & Business Growth
Build strong, lasting relationships with customers.Actively grow incremental revenue by upselling current customers.Create written strategic action and business plans focused on growth, including customer targeting.Required Experience
A Bachelor's degree or equivalent work experience is required.Two years of experience in a service-oriented organization is necessary.Must demonstrate the ability to work independently with little supervision and effectively communicate and maintain credibility with customers and employees.Must work well with others in a collaborative environment.Physical & Environmental Requirements
Ability to lift, push, and pull up to 80 pounds (essential for equipment management).Ability to stand for periods of time doing repetitive tasks, and sit for periods while working on a computer.Must be able to work in an operational kitchen environment (heat), and on occasions, in cool environments (walk-in coolers and freezers).Must be available to work an occasional weekend as part of the on-call team.