Administrative Specialist II / Titles and Registration Specialist III - 181001

Titles And Registration Specialist

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registration Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is in the Mail in Registration Unit, at SCDMV Headquarters, Blythewood, S.C.

Responsibilities of the Titles and Registration Specialist III :

• Processes transactions using Phoenix to include, but not limited to, the issuance of registration cards, licenses plates, titles, decals, handicap placards and clearing property tax suspensions. Uses the DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement.
• Responds daily to routine inquiries from customers through various methods of communications to include telephone, email, or mail.
• Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolves customers problems and inquiries through record research.
• Maintains appropriate tracking system to include tracked and untracked mail, customer inquiries and rejections letters, reconcile transaction reports and maintains accurate cash drawer.
• Reviews documents for accuracy and compliance. Prepares documents for scanning.
• Performs other related duties as required.

Minimum Qualifications :

Agency Requirements :

Additional Requirements :

Preferred Qualifications :

What's in it for you? At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.