Mid Market Customer Success Onboarding Manager, US

Mid Market Customer Success Onboarding Manager , US

Who Connecteam is : Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.

Onboarding Manager, MM Team

What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.

Your main responsibilities will include :

• Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
• Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
• Delivering advanced training sessions for admins, managers, across multiple departments or locations
• Supporting integration and technical setup needs in collaboration with internal teams
• Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
• Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
• Identifying and addressing risks early to ensure a successful go-live and long-term retention
• Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration
• Continuously improving onboarding processes for scalability, efficiency, and client satisfaction

Which qualifications you'll need :

What We Offer :

At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth.

Benefits :

Salary range : 80K-95K

We are accepting applications from employees working in the following states : Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

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