Automotive Service Advisor

Job Description

Herb Chambers Lexus of Sharon is looking for an experienced Automotive Service advisor to join our amazing team.

The Herb Chambers Companies has been voted consecutively as one of the Top Places to Work in Massachusetts by The Boston Globe!

The goal of this position is to assist our customers efficiently and professionally with all of their service needs. Building loyalty and trust, creating an amazing guest experience, generating profit and maintaining area-leading customer satisfaction index.

Responsibilities:

• Greeting and assisting guests with service needs
• Clearly document vehicle symptoms on repair order as described by the service customer
• Generating estimates
• Completing estimate review with guest in timely manner to maximize opportunity
• Seeing through completion of approved work and actively covering
• Monitor the progress of work being performed on your guests’ vehicles throughout the day,
• Conducting post-repair follow-up
• Performing active deliveries with your guest, review completed repairs
• Resolving customer concerns

Benefits Include:

• 100k plus earning potential
• Paid vacation
• Health and Dental Insurance
• 401(k) with company match

Apply today!

Requirements

• Automotive service experience preferred
• Previous Service Consultant experience
• Proven track record of excellent customer satisfaction
• Positive attitude and Team Player
• Excellent customer service skills
• Confident ability to operate with little supervision
• Process driven, with great organizational skills
• The desire to be successful in a fun, fast-paced, high-volume highly motivational environment
• CDK experience is preferred but not required
• Luxury auto dealer experience preferred but not required