Operational Excellence & Consulting Principal

Operational Excellence & Consulting Principal

As the Operational Excellence & Consulting Principal, you will work alongside cross-functional teams to significantly improve business models and end-to-end processes that start and end with the customer. During an engagement, you will successfully lead activities that diagnose issues, design solutions, help the business implement the solutions and support measuring the business outcomes. In addition to leading a variety of reengineering activities, you will also act as a change agent to ensure solutions are implemented and expected business results are achieved. This individual must have strong leadership, problem solving and communication skills.

Primary responsibilities include :

• Successfully lead teams through all phases of Lean, Six Sigma, Reengineering or similar business transformation efforts across all aspects of an improvement initiative (e.g., people, process, technology and policy).
• Demonstrate the ability to develop, scope and oversee complex engagements that deliver meaningful results and realized business value.
• Leveraging a variety of experiences, successfully demonstrate a broad range of reengineering tools, methodologies, and frameworks.
• Demonstrate the ability to influence others using a variety of tactics; develop and maintain trusting relationships with Businesses to foster alignment, open communication, and collaboration.
• Manage the change that an operational improvement engagement will have on the businesses and address any resistance or conflicts.
• Stay abreast of the latest trends and best practices within the operational excellence practice and across other companies and industries. Provide ad hoc advice and expert consultation. Facilitate workshops to educate and inform colleagues.
• Coach, mentor and develop colleagues within and outside the Operational Excellence Chapter.
• Create and model a learning culture and a continuous improvement mindset; create high performing teams; empower colleagues to turn ideas into business results.
• Help the Operational Excellence Chapter identify & prioritize operational improvement initiatives as they relate to improving the customer & colleague experience and increasing shareholder value.

Qualifications, Education, Certifications and / or Other Professional Credentials

Hours & Work Schedule

The salary range for this position is $140,000- $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https : / / jobs.citizensbank.com / benefits .