Consumer Loan Servicing Representative I

Job Description

Job Description

Primary Purpose of Job

Ensures a positive customer experience by providing exceptional servicing for consumer loan products. Supports customer-facing teammates as related to loan servicing and support and continually seeks ways to improve processes and work collaboratively with teammates across all lines of business. Responsibilities include onboarding new loans, servicing existing loans, and off-boarding loans to close.

Major Job Accountabilities

• Completes new loan / line bookings using a variety of systems and resources.
• Completes a variety of loan maintenance and servicing tasks.
• Performs Foxtrot functions to support automated processes.
• Processes transactions related to loan onboarding, servicing, and off-boarding.
• Analyzes and processes transactions related to various loan reports; posts transactions to accounts.
• Calculates interest rate adjustments and payment / billing schedule updates.
• Researches, analyzes, and resolves issues.
• Contributes to development and refinement of internal procedures and other resources.
• Manages work within stated deadlines.
• Responds to inquiries, communicates with and supports teammates across the organization.
• Identifies process improvement opportunities; participates in special projects within the department.

Experience Required

Required Skills or Training

EOE, including disability / veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!