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Weekend Member Services Representative

Weekend Member Services Representative

Planet FitnessSioux City, IA, US
30+ days ago
Job type
  • Full-time
Job description

Join Our Team At Planet Fitness

At Planet Fitness, we are committed to creating a culture that empowers people to live a healthy lifestyle. We are looking for a high energy individual with a passion for helping others and a drive to succeed to join our team at our Gordon Drive location in Sioux City, Iowa. The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service.

Why Planet Fitness?

Each of our employees receive :

  • Complimentary Back Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones using franchise approved telephone script in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours that follow the franchise approved script.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

    • Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
  • Will occasionally encounter toxic chemicals during shift.
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    Member Service Representative • Sioux City, IA, US

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