Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockPell City, AL, US
10 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team :

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your expertise :

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

  • At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Team Leader • Pell City, AL, US

    Related jobs
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockBirmingham, AL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 10 days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R BlockAttalla, AL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 10 days ago
    • Promoted
    Thinning Analysis Team Leader

    Thinning Analysis Team Leader

    Magna International, Inc.Birmingham, AL, US
    Permanent
    At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and r...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD SALES ASSOCIATE-FT - 21 and older only - in ODENVILLE, AL S25016

    LEAD SALES ASSOCIATE-FT - 21 and older only - in ODENVILLE, AL S25016

    Dollar GeneralOdenville, Alabama, United States
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 1 day ago
    • Promoted
    Team Leader

    Team Leader

    H&R BlockWarrior, AL, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 10 days ago
    • Promoted
    Member Team Lead

    Member Team Lead

    WalmartEastaboga, AL, US
    Full-time +1
    Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and pr...Show moreLast updated: 8 days ago
    • Promoted
    LEAD SALES ASSOCIATE-PT - 21 and older only - in CROPWELL, AL S06803

    LEAD SALES ASSOCIATE-PT - 21 and older only - in CROPWELL, AL S06803

    Dollar GeneralCropwell, Alabama, United States
    Part-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD SALES ASSOCIATE-FT - 21 and older only - in CROPWELL, AL S06803

    LEAD SALES ASSOCIATE-FT - 21 and older only - in CROPWELL, AL S06803

    Dollar GeneralCropwell, Alabama, United States
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 30+ days ago
    • Promoted
    Team Member

    Team Member

    Cedartown Foods - BojanglesSylacauga, AL, US
    Full-time +1
    TEAM MEMBER JOB SUMMARY….Our Team Members are comfortable serving and interacting with our loyal customers.If you are energetic, outgoing, friendly, and passionate about serving high-quality...Show moreLast updated: 30+ days ago
    • Promoted
    Team Member

    Team Member

    Freddy's Frozen Custard and SteakburgersPell City, AL, US
    Full-time +1
    Freddy's is looking for great Team Members – those who have a great smile, enjoy serving others, and carry positive energy in all that they do! The Freddy’s experience is only as go...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD SALES ASSOCIATE-PT - 21 and older only - in LINCOLN, AL S04433

    LEAD SALES ASSOCIATE-PT - 21 and older only - in LINCOLN, AL S04433

    Dollar GeneralLincoln, Alabama, United States
    Part-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 1 day ago
    • Promoted
    LEAD SALES ASSOCIATE-FT - 21 and older only - in LINCOLN, AL S04433

    LEAD SALES ASSOCIATE-FT - 21 and older only - in LINCOLN, AL S04433

    Dollar GeneralLincoln, Alabama, United States
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 1 day ago
    • Promoted
    Team Member

    Team Member

    Arby'sOxford, AL, US
    Part-time
    Think about it – you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •. Best in Class Training & Continuous Learning.Journey Wellbeing ...Show moreLast updated: 2 days ago
    • Promoted
    Team Lead

    Team Lead

    Tempur SealyBirmingham, AL, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD SALES ASSOCIATE-PT - 21 and older only - in ATTALLA, AL S16338

    LEAD SALES ASSOCIATE-PT - 21 and older only - in ATTALLA, AL S16338

    Dollar GeneralAttalla, Alabama, United States
    Part-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 1 day ago
    • Promoted
    LEAD SALES ASSOCIATE-PT - 21 and older only - in ODENVILLE, AL S25016

    LEAD SALES ASSOCIATE-PT - 21 and older only - in ODENVILLE, AL S25016

    Dollar GeneralOdenville, Alabama, United States
    Part-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 1 day ago
    • Promoted
    Team Leader

    Team Leader

    Tractor SupplyBirmingham, AL, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD SALES ASSOCIATE-FT - 21 and older only - in ATTALLA, AL S16338

    LEAD SALES ASSOCIATE-FT - 21 and older only - in ATTALLA, AL S16338

    Dollar GeneralAttalla, Alabama, United States
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 1 day ago