General Manager (Phoenix)

MUST HAVE EXPERIENCE IN THE QSR INDUSTRY TO BE CONSIDERED.

Overview

Our client is hiring for a QSR General Manager. The General Manager (GM) is responsible for leading all aspects of store operations, ensuring exceptional guest experiences, operational efficiency, and team engagement. Reporting to the Area Manager, this role provides hands-on leadership while driving the business forward through operational excellence, coaching, and consistent execution of company standards. The GM has a team of direct reports, and sets the tone for culture and performance, balancing strategic oversight with day-to-day leadership to inspire a high-performing, guest-focused team that provides robust experiences.

Responsibilities

• Lead, coach, and inspire a team of store managers and their team by supporting staff to deliver outstanding guest experiences.
• Create a positive, inclusive, and collaborative work environment that fosters growth and engagement.
• Provide ongoing coaching, performance feedback, and career development support for team members.
• Set clear expectations and hold the team accountable for achieving operational and performance goals.
• Oversee all day-to-day store operations, ensuring efficiency and profitability, consistency, and alignment with company standards.
• Manage staff through recruiting, training, and motivating, and ensuring high customer satisfaction by maintaining quality and service standards.
• Implement and maintain operational processes, SOPs, and brand guidelines to ensure consistency across shifts.
• Maintain compliance with health, safety, and sanitation regulations at all times.
• Focus on marketing, community engagement.
• Foster a positive, joyful, and happy work environment.
• Drive store performance by managing budgets, labor costs, and key financial metrics.
• Control financials through budgeting, inventory, and cost management.
• Analyze operational data and guest feedback to identify opportunities for growth and improvement.
• Collaborate with the Area Manager to execute strategic initiatives that improve store profitability and brand performance.
• Model exceptional guest service and uphold the company's brand promise in every interaction.
• Address guest concerns promptly and thoughtfully, using feedback to improve experiences.

Knowledge / Skills / Abilities

Qualifications

Physical Requirements

The company offers competitive salaries, bonuses, medical / dental / vision insurance, prescription drug coverage, 401(k) plan (after 12 months of employment), sick pay, PTO and holiday pay, profit sharing plan (after 90 days of employment), annual food & beverage allowance (prorated for hire date), and company discounts of 30%.

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