Experienced Service TechnicianAdamec Harley-Davidson • St Augustine, FL, United States

Experienced Service Technician

Adamec Harley-Davidson • St Augustine, FL, United States

3 days ago

Job type

Full-time

Quick Apply

Job description

Adamec Harley-Davidson is looking for experienced Service Technicians who possess a positive attitude, pay extreme attention to detail, and have a passion for the Harley-Davidson brand.

Commitments and Expectations

Demonstrate the Values, and Guiding Principles of our dealership;
Demonstrate professionalism to both our internal and external customers;
Adhere to company and dealership policies and guidelines, in addition to any department or job-specific expectations;
Act as an ambassador to the dealership, and the Harley-Davidson brand, at all times.

Essential Functions

Perform service, repair and customization work in accordance to H-D factory guidelines and specifications;

Maintain communication with Service Advisor for work-in-progress, changes, delays, or additional work needed;

Assist Service Advisor with detailed documentation, communication with customers, test rides, or any other issue that will ensure customer satisfaction;

Maintain a schedule to request parts for work orders prior to work commencing;

Maintain accuracy of all service records, and follow work through to completion;

Maintain knowledge, qualifications, and certifications through H-D training programs, as needed;

Ensure compliance with federal, state, and local laws and regulations;

Maintain a clean work area, and participate in maintaining overall shop cleanliness;

Address customer concerns and complaints quickly, confidentially, and by demonstrating our commitment to excellent customer service;

Support promotional campaigns in conjunction with the other departments;

Minimize come-backs; evaluate repeat service or repairs to ensure the work will be completed according to H-D factory guidelines and specifications, and to the customer's satisfaction;

Continually strive to improve productivity levels for repair and maintenance;

Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs.

Job Specifications

Physical and Mental Demands :

Frequently moves equipment and motorcycles weighing greater than 500 to over 950 lbs.;

Frequently operate hand-held, or other machinery and equipment.

Occasionally work more than 8-hours per day, and on the weekends;

Occasionally move or transport objects that weigh >

50 lbs.

Working Conditions :

Constantly exposed to loud noises, fumes, and other toxic chemicals;

Constantly work near moving mechanical parts.

Position Requirements :

High school diploma, or equivalent;

Completion of an authorized training program such as MMI Service School, or equivalent work experience;

Possess & maintain both basic and specialized tools to service H-D vehicles;

Maintain a valid driver license with motorcycle endorsement, and clean driving record.

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Experienced Service Technician • St Augustine, FL, United States