Retail Store Manager

Overview

The Retail Store Manager is responsible for maintaining our "team member first" culture and for establishing and maintaining excellent customer service. This position oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through merchandise, inventory, expense control, human resource management, and managing operating costs and shrinkage. This position reports to the North Vernon, IN store location.

Responsibilities

• Embody the GHC culture of treating our team members as our #1 priority
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns
• Maintain a positive presence in the store by providing excellent customer service. Hold team members accountable for providing exceptional customer service
• Provide support and guidance to team members; conduct one-on-one coaching sessions and meetings as needed; coach team members individually with clear expectations and follow-up
• Ensure a safe working environment; maintain situational awareness; identify and rectify safety issues or violations of law or company policy
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives
• Control shrink, expenses, and payroll; analyze payroll weekly and optimize staffing levels to maximize profitability while preserving service quality
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signing, and assortment in all departments; ensure selling floor is adequately stocked; monitor inventory levels and adjust as necessary to optimize turns
• Review department / store trends and initiate changes to maximize goals and objectives
• Conduct store, department, and yard walks; address issues with department heads and follow up to ensure corrective actions
• Continuously evaluate and respond to performance issues
• Actively recruit candidates as needed
• Train and develop team members in all aspects of the business; direct and monitor training and development for all store personnel
• Conduct performance evaluations at 90 days, annually, and as needed
• Conduct regular store meetings to convey important messages to the team
• Work with Operations Manager on loss prevention efforts
• Collaborate with merchandisers and store management to maintain promotional and permanent displays
• Uphold safety standards and assist with safety training
• Follow all company policies and procedures
• Other duties as assigned

Work Competencies / Qualifications

Supervisory Responsibility

This position manages all store and yard staff.

Physical Requirements

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Position Type and Expected Hours of Work

This is a full-time position, scheduled 45 hours / week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Required Education and Experience

Benefits Offered

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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