Customer Support Specialist

Elevate your career with Wawa!

At Wawa, we strive to make life a little better every day—whether it's through a smile, a delicious hoagie, or an unforgettable experience. The secret ingredient that sets Wawa apart is our Associates. Joining our team means becoming part of a caring community dedicated to supporting each other and our customers. We are all about teamwork, positivity, and helping you grow your skills and career. Together, we are a winning team of Associate owners shaping our future. Let’s soar together toward limitless opportunities!

Your role as a Customer Support Specialist (CSS) :

As a CSS, you will be the friendly face that brings joy to our customers. You’ll be proud to represent a brand that puts people first, focuses on doing the right thing, and aims to brighten every day.

Welcome and engage customers to ensure they receive quick and courteous service.

Prepare delicious food items like breakfast offerings, made-to-order sandwiches, specialty beverages, and pizzas while keeping the coffee station clean and organized.

Handle cash register operations, manage payments, activate fuel and gift cards, and assist with lottery and age-verification for restricted products.

Maintain store stock levels, ensuring shelves are fresh, full, and inviting.

Contribute to store cleanliness and safety by adhering to all established policies and procedures.

Perform housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash.

Why join our team?

We are committed to providing meaningful benefits and rewards that support our Associates financially, physically, and emotionally. Comprehensive benefits include medical, dental, vision, and mental health coverage, ESOP (Employee Stock Ownership Plan), 401(k) with matching, education assistance, paid parental leave, store discounts, paid time off, flexible schedules, and access to wellness programs.

What we're looking for :

Excellent communication and customer service skills.

Ability to thrive in a fast-paced environment and effectively multitask.

Must be at least 16 years old with reliable transportation.

A positive attitude and a passion for working in a team.

The hourly pay for this position ranges from $15.00 to $18.75, depending on your experience and location. Associates working between 12am and 6am will receive a $1.50 shift differential.

Wawa is committed to providing reasonable accommodations for applicants. If you require assistance during the application process, please contact our Associate Service Center.

Wawa, Inc. is an equal opportunity employer. We maintain a work environment where everyone is treated fairly and with respect. Discrimination of any kind is not tolerated. We recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, and other protected characteristics. Unlawful discrimination will not affect any employment decision.