Sales And Marketing Position
Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections / visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Candidate Profile
Education and Experience
Required : High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred : Large group sales experience.
Core Work Activities
Managing Sales Activities
- Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office
- Partners with Area Sales to identify new group / catering business and achieve personal and property revenue goals
- Partners with the Sales Office to book group events within the group booking parameters
- Up-sells products and services, with the ability to bring the sale to closure
- Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all leisure guests as well as group planners
- Assists with selling, implementation and follow-through of group sales promotions
- Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed
- Handles event planning aspects prior to the business turning over for business booked in advance (e.g., >
3 years out)
Coordinates and plans all Familiarization Tours (FAM) and in-market customer eventsProvides accurate, complete and effective turnover to Event ManagementRepresents sales department at staff meetings and stand up meetings and reports out on sales activityAttends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfactionCoordinates and executes all site inspections / visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives)Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives)Partners with account / selling manager to develop creative aspects of site visitGathers all important customer data from account / selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)Develops site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projectingUnderstands competitor's strengths and weaknesses in order to differentiate Marriott from the competition during the site visitUnderstands the overall market (e.g., competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sellProvides expert knowledge on local destination (e.g., local attractions, events, etc.)Grows business of existing accounts by soliciting them for future open years while onsiteTracks bookings and leads generated from site visitsExecutes and supports Marriott's Customer Service Standards and property's Brand StandardsMonitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and / or other appropriate stakeholdersMonitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott InternationalVerifies that the business is turned over properly and in a timely fashion for quality service deliveryImplements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experiencePerforms other duties, as assigned, to meet business needsBuilding Successful Relationships
Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicativeGets involved in community-based organizations in order to position property for group / catering sales opportunitiesMeets with walk-in clients and qualifies lead for account / sales managerBuilds and strengthens relationships with existing and new customers to enable future bookingsAttends and facilitates pre-planning visits to establish consistent customer communicationGreets site clients and escorts overnight guests to their roomsActs as Personal Concierge to client while on site to help coordinate any special requestsAssists with all transportation requests for sites and meets client upon arrivalEntertains customers by showing them the property and key locations surrounding the propertyProvides after-hours entertaining for customersWorks with Marriott Guestware Program Manager to check for reward member status and any special needs of clientCoordinates and delivers amenities and welcome note to guest roomsPartners with Event Management and / or Operations in providing a customer experience that exceeds the customer's expectationsParticipates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics)Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and establishing their satisfaction before and during their program / eventServes the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to MarriottGains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program / eventThe hourly pay range for this position is $44.23 to $59.62. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.