Family Services Caseworker

Job Description

Job Description

LOCATION : Hobbs, NM

STATUS : FT / 40 hrs / wk

MISSIONSTATEMENT :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS :

• Associate degree in Human Services or related field preferred (two years of direct case management or related experience may substitute for degree).
• Minimum of two years of office or social service experience preferred.
• Experience working with clients in crisis, including the use of trauma-informed care, motivational interviewing, de-escalation, and crisis intervention techniques.
• Experience working with homeless individuals, at-risk veterans, and low-income families preferred.
• Familiarity with community resources, especially housing services for low-income individuals.
• Knowledge of Homeless Management Information System (HMIS) / WellSky preferred.
• Experience with social service client intake and documentation in the field.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher), Adobe Acrobat, email, and internet use.
• Strong verbal and written communication skills; excellent interpersonal and telephone skills.
• Strong organizational skills, attention to detail, and file management required.
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
• Ability to remain calm and utilize conflict resolution and crowd management skills during emergencies.
• Ability to assess at-risk individuals and situations and assist clients toward positive outcomes.
• Demonstrated ability to maintain professional boundaries, a non-judgmental demeanor, and confidentiality.
• Able to work independently and as part of a team; self-motivated and dependable.
• Ability to work effectively with a diverse population, displaying poise, empathy, and cultural sensitivity.
• Demonstrates a positive attitude and aligns with Christian values and standards of leadership.
• Bilingual in English and Spanish preferred.
• Must be at least 25 years of age.
• Must be able to pass a criminal background check.
• Must successfully complete The Salvation Army’s fleet safety e-learning module (if applicable).

RESPONSIBILITIES :

PHYSICAL REQUIREMENTS :

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 20 pounds, and occasionally lift and / or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.