Senior Carrier Manager

Senior Carrier Manager

C.H. Robinson is seeking a Senior Carrier Manager to join our Robinson Managed Solutions (RMS) team. In this role you will lead strategic carrier performance initiatives for the account, including defining monitoring frameworks and implementing improvement programs. You will manage complex compliance issues, oversee corrective action plans, and mentor junior team members to strengthen organizational capability. In addition, you will provide actionable insights and collaborate closely with account leadership to align carrier performance with business objectives.

This position will be based on-site at the customer's office in Houston, TX.

Duties And Responsibilities

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Set monitoring frameworks and KPI targets across the carrier portfolio
• Lead monthly performance reviews with carriers; drive Corrective Action plans and verify outcomes
• Govern compliance health (OTP, OTD, Acceptance, EDI)
• Coach Carrier Managers and Associates on analytics, governance, and stakeholder communication
• Partner with account leadership to build data-driven improvement roadmaps aligned to goals
• Build and maintain strong relationships while driving cross-functional influence across internal teams and external partners
• Use predictive risk indicators to preempt service failures and capacity gaps
• Standardize dashboards and cadence rituals across the account
• Manage complex escalations from internal and external partners and lead the resolution of any open issues
• Quantify impact; publish monthly performance narratives

Qualifications

Required:

• Bachelor's degree
• Minimum of 4 years of experience in supply chain/transportation/logistics
• Ability to travel up to 25% (domestically and internationally)

Preferred:

• Experience with carrier monitoring and compliance processes
• Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
• Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
• Should possess strong root cause and analytical skills
• Strong negotiation and conflict resolution skills
• Demonstrated ability to communicate with various levels within customer organization (both written and verbal)
• Ability to identify, understand and execute based on market trends and pricing strategies
• Proficient in Microsoft Office Suite of programs
• Skilled in interpreting KPIs and compliance metrics
• Advanced Excel and data visualization
• Continuous improvement mindset
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Compensation Range $89,800.00 - $151,800.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOEDisabledVeteran

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
• • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities