Business Development / Program Manager

Title : Business Development / Program Manager

Location : Houston, TX

Clearance : Ability to obtain a Security Clearance

Citizenship Requirement : Yes, US Citizenship is required.

Req # : 3914

Salary : $100,000 to $120,000

Job summary :

We are seeking a dedicated individual to nurture relationships with both our valued customers and our dedicated employees while providing essential support for designated contracts. The ideal candidate will be responsible for ensuring the successful fulfillment of all contractual obligations, maintaining open lines of communication, and offering assistance to our team members as needed. If you are passionate about customer satisfaction, employee development, and contract management, we encourage you to apply for this rewarding position.

Essential Duties and Responsibilities :

• Communication :

Be the single point of contact for all customer and employee issues and inquiries.

Build strong relationships with customers by demonstrating reliability, responsiveness, and a commitment to delivering high-quality services.

Developing effective and specific account plans to ensure revenue target delivery and sustainable growth.

Contract negotiations with our customers including bills rates and contract terms

Address any issues or conflicts that arise during the course of the contract promptly and effectively, keeping both customers and employees informed of the resolution process.

Offer guidance, training, and support to employees as needed to ensure they have the necessary skills and knowledge to fulfill their roles effectively.

Provide recruiting support during the initial candidate selection and hiring process.

Solicit feedback from both customers and employees regularly to identify areas for improvement in service delivery and employee support.

Maintain thorough documentation of all interactions with customers and employees, including contracts, communications, and issue resolution processes.

Required Qualifications :

Preferred Qualifications :

Physical Demands :

Work Environment :

Craig Technologies is an EEO Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other non-job-related protected status. All candidates selected will be subject to a security background investigation and must meet all eligibility requirements for access to classified information.