Client Support Specialist

Signing Authorities Agent

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com.

The Signing Authorities Agent is accountable for the vetting and resolution of complex Large Corporate and Mid-Market customer requests related to signing authorities, often containing non-standard documentation, while upholding compliance to internal signing authority controls and Anti Money Laundering (AML) requirements. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Analytical Skills Interpret, validate and execute internal and external client requests by establishing new customer's signing authorities or amending existing customer's signing authorities for complex corporate structures, conducting reviews of existing files and correcting documentation gaps relating to either signing authorities or AML, discovered during the vetting process
• Critical Thinking Verify documentation according to established signing authority procedures to confirm that documents received from customers are complete and properly executed. Review complex legal agreements related to Cash Management products to allow implementation of new products and amendments to existing products. Address gaps in signing authority documentation, escalating unresolved items, applying policies or engaging the appropriate internal partners to facilitate a resolution.
• Relationship Building Provide assistance to clients, Relationship Managers and BCC colleagues to address questions related to basic signing authority and AML signing authority requirements. Also, provide assistance and guidance to more junior team members when required

Who You Are

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $62,000 - $80,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

California residents your privacy rights regarding your actual or prospective employment.

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location : IL-120 S LaSalle St

Employment Type : Regular

Weekly Hours : 40

Skills : Analytical Thinking, Business Operations, Client Facing, Mentoring Staff, Operations Management, People Management, Process Improvements, Resource Allocation, SLA Management