IT Support Services II - Quick Fix

COURSER accelerates the growth of IT service provider companies.

We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences.

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.   IT Support Services II-Quick Fix   We are seeking a skilled IT Support Services II-Quick Fix to join our dynamic IT team.

The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware.

This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives.

This role can be remote after 90 days in the office.   Key Responsibilities :

• Responsible for resolving support tickets from our contract customers and assists in scheduling tickets for the various levels of the team.
• Will work in a team environment with other engineers, technicians and non-technical staff of varying experience.
• Provide troubleshooting, desktop support, networking, public cloud, and customer service skills within a 30-minute timeframe.
• Support local clients on location with various configurations of the Microsoft platform, with a strong focus on the Microsoft Suite such as Office 365, Microsoft 365, and Azure.
• Engaging with customers and building relationships with the supported users.
• Determine the level of urgency and priority of incoming customer tickets.
• Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required.

Document tickets well for escalation and documentation needs .