Collection Specialist

UB Greensfelder has an opening for a full-time Collection Specialist for our Cleveland location. The Collection Specialist is responsible for the collection of an assigned portfolio of accounts receivable invoices. The Collection Specialist will work closely with partners, attorneys, and external clients to facilitate the collection of the receivables according to firm guidelines. With minimal oversight, the Collection Specialist will assume overall responsibility for management of the collectible A/R for clients assigned. This is a non-exempt position reporting to the Credit and Collections Manager. This role is eligible for occasional hybrid work after the initial onboarding period.

UB Greensfelder LLP is an AM Law 200, super-regional firm law firm focused on exceeding client expectations and delivering superior, customized legal solutions. Created in 2024 through the merger of Ulmer & Berne LLP and Greensfelder, Hemker & Gale, P.C., the firm's 275 lawyers advise regional, national, and global businesses on a wide range of legal matters across more than 25 specialized practice and industry groups. UB Greensfelder has nine primary office locations, including Chicago; Cincinnati; Cleveland; Columbus, Ohio; Florida; New York; Southern Illinois; St. Louis; and Washington, DC.

Position Responsibilities Include:

• Manage the collection process for an assigned portfolio following firm and client guidelines ensuring client and attorney preferences are appropriately considered.
• Establish effective business relationships with internal and external clients.
• Work with attorneys to develop collection/payment plans on past due accounts.
• Work with attorneys to resolve disputed receivables.
• Directly contact clients regarding past due balances.
• Consistently resolve client payment issues informing Collections Manager of serious nonpayment issues.
• Provide feedback to management on possible areas of improvement and make recommendations to implement improved processes.
• Use and create business reports as tool to manage daily work and update department manager and the firm as needed.
• Respond to information requests from internal and external clients.
• Backup Credit and Collection Manager as required.
• Other duties as assigned.

Qualified Applicants Will Have:

• Bachelor's degree or equivalent related experience in business, accounting, or finance with a minimum of two years collection experience in a professional services environment.
• Law firm experience and working within the Aderant system is highly preferred, but not necessary to apply.
• A commitment to providing superior service to the firm's attorneys, advisors, and staff while maintaining an atmosphere of teamwork and continuous improvement.
• Strong, professional communication verbally and through email.
• Ability to organize time, prioritize workload effectively, and work independently.
• High degree of initiative and problem-solving skills with confidence to make independent decisions within prescribed parameters.
• Ability to apply complex mathematical concepts to compute, reconcile balances, verify numerical data, and prepare various billing and collection reports.
• High proficiency with Microsoft Office applications (Excel, Word, Outlook). Experience in legal collections and use of third-party billing sites such as TyMetrix, Legal eXchange and Serengeti a plus.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong initiative to proactively increase value to the position; willingness and ability to assume new tasks and responsibilities.
• General accounting knowledge.

UB Greensfelder provides top-quality, sophisticated legal services, serving business clients ranging from small entrepreneurs to international companies. Our work environment is business casual and we offer a competitive compensation and benefits package, which includes medical/dental/vision, 401(k) with employer contribution, short and long-term disability plans, life insurance, well-being initiatives, and paid parental leave programs. If you desire to work in a truly people-focused environment for a firm that values its employees, then UB Greensfelder is the firm for you.

UB Greensfelder recognizes the importance of forming inclusive teams of attorneys and staff to foster an environment where creative solutions are made for our clients, and all have the opportunity to thrive and succeed. We encourage candidates from a variety of backgrounds to apply to be a part of our team.